In a nutshell: Customers who want to upgrade their AT&T wireless phones must assess their eligibility and pay off any outstanding balances. There are several requirements to follow, such as paying off a percentage of the balance or trading in a current phone. To start the upgrade process, customers need to log into their AT&T account, view the upgrade checklist, and choose a new device. After the upgrade is complete, customers should back up files, activate the new device, and follow the instructions provided.
Many customers upgrade their AT&T wireless phones when they become eligible. Whether they have an outstanding balance or a new phone model, they must assess their eligibility to increase their chance of getting an upgrade.
An AT&T wireless phone upgrade is easy, but not all customers qualify even if their accounts are at least two to three years old. Customers must pay off a balance before attempting to upgrade their devices. If your account is in good standing and the majority of your balance is paid off, you’ll likely qualify for promotional deals and exclusive incentives.
AT&T implements requirements they expect customers to follow. Check out a few guidelines to remember before upgrading your phone: Installment plan or regular payment package: You must pay off 50%-100% of your balance to become eligible for an upgrade.Monthly auto payments: Pay off 100% of your balance.Trade in a current model: Earn money after trading in your phone and automatically receive a newly upgraded device (Ensure your phone is in good condition to get top dollar from a buyer).Purchase a new device: You can upgrade early by purchasing a new phone online or at a local AT&T store.
Expand the menu on the top-left side of the screen to see your options.
Click Wireless on the main menu and upgrade on the sub-menu. You may have to hold your mouse pointer in place to see the link.
On the next page, scroll down to the “Upgrade Checklist: Get Ready for Your New Phone” section. Read all the options and follow the instructions to start the upgrade process. Log in with your account credentials.
Since AT&T requires users to get a new device if they have an outdated model, consider looking at a list of available options similar to your current phone. Depending on your current device's condition, you may even get a free phone.
Consider backing up any files, such as photos and video clips, and do a hard restart after the upgrade is complete. Then, click the Support link at the top-right of the screen and scroll down to the Setup category. Ensure your phone is ready for activation and choose the Activation & SIM link.
AT&T customers can get additional help if they experience issues upgrading their phones or can’t sign in to their accounts. If you need to speak with a customer service representative, call the department via phone to get a quick response. Also, you can get assistance by using the online help desk to ask questions or communicate with other customers about similar issues or the live chat feature for real-time responses. Social media communication is also an option by visiting AT&T’s official Facebook page to send direct messages to the administrator.
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