TurboTax Customer Care on Twitter

Getting TurboTax's Attention on Twitter by GetHuman

@TeamTurboTax
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~2:45pm
#5 of 6 contacts
3,321 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting TurboTax

There is an issue with my taxes. Need to speak with a real person. Not a robot
Question about my taxes
Submitted taxes without w*
Just wondering why there's money missing out of my state income tax and my federal income tax
No information available about my tax refund this year. I can’t reach anyone due to IRS...
Did account recovery three times and was declined because it said photo id was uploaded...
I need to know where my federal refund is at it says accepted but I havent gotten it ye...
My taxes have been filed but need to change my direct deposit info
I submitted my taxes to be prepared by TurboTax with the understanding that if I receiv...
I wanna check my refund
I need all my money TODAY this is ******** I filed my taxes Before Everyone in my famil...
Nothing happen have a lot of questions
Tried three account recoveries. It said that everything was complete including uploadin...

Get help with my issue

TurboTax Twitter-based Customer Help - Stats

Twitter @ Handle@TeamTurboTax
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:45pm
Expected reply tweet13
Issue turnaround time22
Rank (amongst all ways to contact)5
Legibility of messaging76%
Customer service rating69%
Customer votes3,321
Information last updatedThu Mar 04 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

TurboTax Customer Service through Twitter

TurboTax is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that TurboTax will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM TurboTax your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like TurboTax that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that TurboTax's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting TurboTax

Of the 6 way(s) to get in touch with TurboTax, customers like you claim that the best one is the 888-777-3066 option. From this page you can easily access all the possible contact information options for TurboTax as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach TurboTax? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact TurboTax

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