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What is TurboTax Live and how does it work?

Asked 2 years ago
TurboTax Live is a service offered by TurboTax that provides users with access to real-time assistance from tax experts as they prepare their tax returns. This service enhances the traditional TurboTax experience by combining the convenience of online tax software with the expertise of a certified tax professional. Users can connect with a live tax expert through video chat, phone, or messaging, allowing for personalized guidance throughout the tax preparation process. When a user chooses TurboTax Live, they can start their tax return using the TurboTax software just as they would normally. At any point during the filing process, they have the option to engage with a live tax expert. These experts are available to answer questions, provide insights, and even review a user's completed return for accuracy before it is filed. This is particularly beneficial for individuals who have complex tax situations or those who may feel uncertain about certain aspects of their return. Additionally, TurboTax Live comes with features such as the ability to have the tax expert handle the entire tax return for the user, taking the stress out of tax preparation entirely. Users can take comfort in the fact that TurboTax Live includes a satisfaction guarantee, meaning they can rely on the quality of service provided. For more detailed information about TurboTax Live, including subscription options and pricing, it is advisable to check the current TurboTax website, as it is frequently updated with information relevant to users.
Answered Jun 15th 2025

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