Sears Customer Care on Twitter

Getting Sears's Attention on Twitter by GetHuman

@searscares
Customer Twitter Account
  • Somebody from Sears usually replies within 15 hours.
  • GetHuman site vistors rank this #8 out of 10 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Sears instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Sears

Please help me understand the payment receipt I received for sevices performed on my Ke...
Service rep came today. Am confused with the payment receipt. Please call. Thank you.
Attempting to locate a receipt from previous purchases
Need copies of recent receipts for warranty proff with Samsung
Pending parts for a repair service
Don’t know what happened. Called to check on my orders. The individual told me that th...
Unsubscribe from all Sears emails
Hello, I have not received my order from October **. Order * *********. Would like to c...
I put in an order for a refridgerater and a electric range at a on line sale you had a...
I just changed my account password but still can't login because it doesn't meet requir...
May I please talk to an associate really
My washing machine does not work the mechanic was out yesterday tried to fix it with th...
Nothing recorded applies to me - the local Sears is Closing. I’d like to speak to a per...

Sears Twitter-based Customer Help - Stats

Twitter @ Handle@searscares
Best hoursMon-Fri 8am-6pm CST
Right time to tweet them9am
Expected reply tweet15
Issue turnaround time18
Rank (amongst all ways to contact)8
Legibility of messaging53%
Customer service rating76%
Customer votes6,768
Information last updatedThu Apr 18 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears Customer Service through Twitter

Sears is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sears will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sears your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sears that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sears's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sears

Of the 10 way(s) to get in touch with Sears, customers like you claim that the best one is the 800-659-5917 option. From this page you can easily access all the possible contact information options for Sears as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sears? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sears

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