Sears Customer Care on Twitter

Getting Sears's Attention on Twitter by GetHuman

@searscares
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~9:30am
#11 of 12 contacts
6,770 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Sears

I received an email on my recent order stating one of the items is no longer available...
I need a price adjustment for something that is cheaper than when I bought it two weeks ago
Frost building up in freezer on Kenmore model ************. Purchase date...
food loss claim. Never got the code you sent. please try again
I will like to file a food loss claim
Have Kenmore Elite side-by-side refrigerator purchased in **** has now stopped working...
I have been trying to set up appointment for my Kenmore front load washing machine. I...
Trying to get a REFRIGERATOR *Haven't had one since June need authority to purchase at...
A while back I bought a Samsung cooktop from Sears online and included Sears installati...
I want my replacement barbeque promised to me three times in * weeks before summer is over
I want to close my mom's account. How do I get a hold of someone?? I need a phone numbe...
I had a chat with Soloman yesterday and he helped me order a trim kit for a microwave I...
I have just been on hold to speak to someone for an hour and a half. We bought a Sears...

Get help with my issue

Sears Twitter-based Customer Help - Stats

Twitter @ Handle@searscares
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet13
Issue turnaround time21
Rank (amongst all ways to contact)11
Legibility of messaging55%
Customer service rating78%
Customer votes6,770
Information last updatedFri Oct 16 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears Customer Service through Twitter

Sears is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sears will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sears your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sears that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sears's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sears

Of the 12 way(s) to get in touch with Sears, customers like you claim that the best one is the 800-479-5899 option. From this page you can easily access all the possible contact information options for Sears as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sears? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sears

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