British Airways Customer Care on Twitter

Getting British Airways's Attention on Twitter by GetHuman

@British_Airways
Customer Twitter Account
  • Somebody from British Airways usually replies within 13 hours.
  • GetHuman site vistors rank this #4 out of 6 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling British Airways instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting British Airways

I'm ** years old. Travelling to my deceased husband's birthplace Liverpool England wit...
Hello! Good day to you all... i have a question. I'm travelling ( with Philippine passp...
Paying for extra baggage
It is rather complicated. It has to do with flights for two people* to London that I c...
My husband's surname is incorrect on your ticket. Our conf* QNHKOZ*Correct Name: Elwoo...
Book a flight using British airways avois miles.
They need to adjust a flight of mine but haven't done so yet
Your case reference is:**********Below is the response we received about damaged bag...
I just wanted to know the price so can you please stop calling me *Thanks
We have two bookings made for a trip to London on Jan **st. ****. Premium Economy. Refe...
Vorrei sapere come aggiungere in fase di prenotazione un bagaglio da stiva solo al ritorno.
I have been contacted by BA for * flights that have now been rearranged - I’ve accepted...
I have been asked to contact BA holidays regarding the hotel. I must choose a different...

British Airways Twitter-based Customer Help - Stats

Twitter @ Handle@British_Airways
Best hours24 hours, 7 days
Right time to tweet them3:30pm
Expected reply tweet13
Issue turnaround time13
Rank (amongst all ways to contact)4
Legibility of messaging83%
Customer service rating62%
Customer votes7,582
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

British Airways Customer Service through Twitter

British Airways is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that British Airways will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM British Airways your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like British Airways that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that British Airways's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting British Airways

Of the 6 way(s) to get in touch with British Airways, customers like you claim that the best one is the 800-247-9297 option. From this page you can easily access all the possible contact information options for British Airways as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach British Airways? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact British Airways

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