British Airways Customer Care on Twitter

Getting British Airways's Attention on Twitter by GetHuman

@British_Airways
Customer Twitter Account
Usually replies within: 7 hours
Best time to tweet: ~10:15am
#4 of 6 contacts
7,587 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Make a bookingTweet re: Cancel or change flightTweet re: Missing baggageTweet re: ComplaintTweet re: Seat assignmentAbout a different issue

Recent reasons others tried tweeting British Airways

Hi dear,*Can you help me please .*I would you like to ask about my condional ,Ihave nat...
I am to submit my excess baggage receipt to my org for a reimbursement. I boarded on *n...
I have a flight Vancouver-Lindon-Doha-Dhaka. Do I need to unload luggage from London or...
This is a Thank-you for the excellent services provided by two of your staff on my rece...
I need your help........i have written a book about my father & his RAF pilot in WW II...
I need to sent my copy of my passport and been provided with an email address...
How can I find out how many avios points do I have
How Can I use my avios point to book flight
BA. have not answered my e-mails since November ****. I have been left with no. transp...
Is our flight cancelled?
Hello, I bought a flight to new york via last minute and we fly with British airways, f...
I would like to book an award ticket on Alaska Airlines using my Avios. I did this yest...
would like to know if flight leaving tonite at *.** from jfk if its a full flight. if y...
Get help with my issue

British Airways Twitter-based Customer Help - Stats

Twitter @ Handle
@British_Airways
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:15am
Expected reply tweet
7
Issue turnaround time
22
Rank (amongst all ways to contact)
4
Legibility of messaging
88%
Customer service rating
67%
Customer votes
7,587
Information last updated
Thu Feb 20 2020 10:00:00 GMT+0000 (UTC)

British Airways Customer Service through Twitter

British Airways is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that British Airways will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM British Airways your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like British Airways that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that British Airways's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting British Airways

Of the 6 way(s) to get in touch with British Airways, customers like you claim that the best one is the 800-247-9297 option. From this page you can easily access all the possible contact information options for British Airways as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach British Airways? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact British Airways

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