American Express Customer Care on Twitter

Getting American Express's Attention on Twitter by GetHuman

@AskAmex
Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~10:15am
#4 of 8 contacts
5,152 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting American Express

Im licked out of my anerican Express serve account
We activated permanent card but our balance is *.** still we have money in our account...
Locked out of my account and can't use my card
I need my card unfroze.
I need my card unfroze
Tried using my card today stated it was locked and not sure why cannot get in touch wit...
Issues with card balance. Several hundreds of dollars are on hold. They say tictoc is h...
My card was declined two times today*When my Balance is more than enough than what I wa...
My serve card has money on it i used it this morning now it's being denied i want to know why
I tried to take money out of an Bank of America ATM and I got charged for it but nobody...
I need help creating the account for my American Express Serve card that I got to Jacks...
I’m locked out of my account
I'm having problems with my American Express silver card

Get help with my issue

American Express Twitter-based Customer Help - Stats

Twitter @ Handle@AskAmex
Call-back availableNO
Best hoursMon-Fri 9am-10pm EST
Right time to tweet them10:15am
Expected reply tweet38
Issue turnaround time47
Rank (amongst all ways to contact)4
Legibility of messaging65%
Customer service rating76%
Customer votes5,152
Information last updatedFri Jun 18 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

American Express Customer Service through Twitter

American Express is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Express will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM American Express your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Express that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Express's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting American Express

Of the 8 way(s) to get in touch with American Express, customers like you claim that the best one is the 800-528-4800 option. From this page you can easily access all the possible contact information options for American Express as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Express? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact American Express

More Companies on Twitter

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!