American Express Customer Care on Twitter
Getting American Express's Attention on Twitter by GetHuman
Usually replies within: 38 hours
Best time to tweet: ~10:15am
#4 of 8 contacts
5,152 customer votes
Recent reasons others tried tweeting American Express
So when I tried to order a card she even blocked me from doing that.. I called for days...
I called to order a new card and my card was cancelled but I never recieved a new card...
I was locked out of my account over * weeks ago I have direct deposit and cant accsess...
Hardship Covid ** Payment Relief Plan
Card is locked want unlocked want my money
Fraudulent charges on my Bluebird card
I’m locked out of my AMEX Serve account and online access. Customer service is not answ...
I want to talk to an operator
Fooled by American Express - I feel like I was robbed!**I used an AMEX corporate green...
I need to log in to my account and cannot do it no matter how hard or different way tha...
I cannot log in to my account... it just gives me some weird error message no matter wh...
I was locked out of my American express serve card.i have not been able to reach custom...
Get help with my issue
I have been a customer of amex platinum card for ** years. I am quite disappointed that...
American Express Twitter-based Customer Help - Stats
Mon-Fri 9am-10pm EST
Right time to tweet them
Rank (amongst all ways to contact)
Legibility of messaging
Customer service rating
Information last updated
Sat Jul 04 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
American Express Customer Service through Twitter
American Express is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Express will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM American Express your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Express that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Express's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting American Express
Of the 8 way(s) to get in touch with American Express, customers like you claim that the best one is the 800-528-4800 option. From this page you can easily access all the possible contact information options for American Express as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Express? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.