American Express Customer Care on Twitter

Getting American Express's Attention on Twitter by GetHuman

@AskAmex
Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~2:45pm
#4 of 8 contacts
5,149 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting American Express

want to talk to a representative
I’m new customer. Need more information on Amex gold card
I don't remember my username or password it could have been multiple different ones and...
Need to cancel credit cards
I would like to know the balance on my American Express gift card
I need to dispute a transaction for a flight that was recently booked incorrectly.
Since I just started with you how long do I have to wait for a large deposit such as...
Want to cancel a flight
Someone is using my name to get cards
My American Express account was locked due to too many failed attempts.
I recently signed up for AMEX - Delta gold card and was supposed to get a discount on m...
Need help with reporting credit to TransUnion and Equifax

Get help with my issue

American Express Twitter-based Customer Help - Stats

Twitter @ Handle@AskAmex
Call-back availableNO
Best hoursMon-Fri 9am-10pm EST
Right time to tweet them2:45pm
Expected reply tweet38
Issue turnaround time38
Rank (amongst all ways to contact)4
Legibility of messaging63%
Customer service rating78%
Customer votes5,149
Information last updatedTue Jun 28 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

American Express Customer Service through Twitter

American Express is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Express will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM American Express your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Express that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Express's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting American Express

Of the 8 way(s) to get in touch with American Express, customers like you claim that the best one is the 800-528-4800 option. From this page you can easily access all the possible contact information options for American Express as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Express? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact American Express

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