How do I talk to a human at this American Express number?
A:Use this number for getting help with American Express gift cards
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to American Express Gift Card Support?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #3 most popular American Express phone number out of 4. Click above to go back to the main customer service number and other contact information, including American Express email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0. · How can I help you today? (Respond to the question.)
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages OR state your card number and hold for a representative. · Please tell me in a few words how I can help you. (Respond to the question.)
Toll-free · Mon-Fri 8am-8pm EST · Use this number for help with Merchant Services · Merchant Services Line - Please tell me why you are calling today. (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Use this number for getting help with American Express gift cards
Here is how our research team describes the way the American Express phone system greets you: Gift Card Customer Service Line - Please enter your 15-digit card number.
Below are some clips we've found from American Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the American Express gift card customer service.
For English, press one."
Excerpt from a call with American Express
Thursday, December 5, 2024 4:38 AM
They may ask you to enter information with the dial pad
"Thank you for calling the American Express.
Gift card customer service. For English, press one.
You may also check your available balance online at american express dot com forward slash my gift card.
Please enter your fifteen digit card number."
Excerpt from a call with American Express
Thursday, December 5, 2024 4:36 AM
What are the hours and when should I call?
American Express operates the call center for this 877-297-4438 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Express is Friday.The most busy day to call is Monday, which averages 1200% more phone calls by comparison.Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call American Express is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Express staffs the call center well on Friday.
Why call this American Express number?
Below is a sample of recent calls to American Express, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 1m 3s , Dec 5, 2024 4:38 AM
: ""
- From a call lasting 1m 8s , Dec 5, 2024 4:36 AM
: ""
- From a call lasting 3m 3s , Dec 5, 2024 4:33 AM
: ""
- From a call lasting 54s , Dec 3, 2024 6:33 PM
: ""
- From a call lasting 20s , Jul 29, 2024 4:10 AM
Inquiry about claim case: "I'm calling to check on a claim case for Migdalia Ramos."
- From a call lasting 7m 4s , Jul 28, 2024 2:12 AM