American Express Merchant Services Support Phone Number

Hold time now: 17 mins (avg 6)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Use this number for help with Merchant Services
This is not the most popular American Express phone number (it's ranked #5). Most customers call 800-528-4800 for support: Click here for best option

Other customers got on the phone recently because:

I bought a gift card for my son and went to use it and there's a pending trans action i...
I need the information on the receiver of a prepaid American express card...
I put ***$ on card and it says thier isn't anything on it
Dear Sir*Madam, ** Unfortunately, my newly approved credit card was returned because I...
Corporate card issues, late payment
need hotel near Liberia airport Costa Rica - Jet Blue Flight ***
Unauthorized charge on gift card
The past months I log in to make a payment and when I submit the payment it shows sorry...
My prepaid gift card is getting declined but still has balance
need to set up my bank account to pay what i owe each month
I have an amex giftcard that won’t work anywhere, even online. I called amex a couple w...
Can’t access my account to retrieve purchased tickets. Not receiving verification emails.
AMEX PGA golf ticket purchased but cannot access my account or the ticket because I hav...
I purchased a blanket on line before Christmas and still haven't gotten it. I lost all...

Help me with my issue

American Express Merchant Services Support Phone Number 800-528-5200 - Info & Statistics

Phone number to dial800-528-5200
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMerchant Services Support
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanUse this number for help with Merchant Services
Average wait6
Current wait17
Rank (among phone numbers)5
Rank (overall)7
Alternate methodsphone or twitter or facebook or web
Quality of communication85%
Quality of help56%
Customer votes2,591
Best phone number800-528-4800
Information last updatedWed Feb 01 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

American Express's 800-528-5200 Merchant Services Support Number

This American Express phone number is ranked #5 out of 5 because 48,744 American Express customers tried our tools and information and gave us feedback after they called. The reason customers call 800-528-5200 is to reach the American Express Merchant Services Support department for problems like Cancel Account, Lost Card, Account Restricted, Card Declined, Update Account Info. As far as we can tell, American Express has call center locations in New Jersey or India or Philippines and you can call during their open hours 24 hours, 7 days. American Express has 5 phone numbers and 8 different ways to get customer help. We've compiled information about 800-528-5200 and ways to call or contact American Express with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling American Express

Calling American Express at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from American Express Merchant Services Support can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with American Express's Merchant Services Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting American Express in General

While 800-528-5200 is American Express's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-528-4800 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach American Express help by calling them, is that other customers give their customer support at this number a 85% score for their communication skills and a 56% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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