American Express Merchant Services Support Phone Number

800-528-5200
Hold time now: 12 mins (avg 8)
Best time to call: 10:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Use this number for help with Merchant Services
This is not the most popular American Express phone number (it's ranked #5). Most customers call 800-528-4800 for support: Click here for best option

Other customers got on the phone recently because:

I had requested a replacement for a damaged card. I received notification that I recei...
Questions about expediting new cards
I have a bunch of $** gift cards. I was going to give them as gifts but have decided no...
Can you get Cash on an American Express gift card
I want to modify a travel reservation with less than ** hours left for flight.
My credit card is not working.
Flight booked through portal cancelled
I reloaded my card at walgreens for a total of ** dls and it has need over * hrs and it...
I have a bluebird account and I no longer have access to the email I used to set up the...
I need to know about a certain transaction
I am trying to activate my serve card and I can't verify my email. I need help.
Gift card unuseable. Customer service is all machines and FAQs that don't help. Any a...
gift card can only be used for online, phone and mail orders. I do none of those. Can...
I've been asked to purchase some gift cards and I'd like to know how to redeem them bef...

Help me with my issue

American Express Merchant Services Support Phone Number 800-528-5200 - Info & Statistics

Phone number to dial800-528-5200
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMerchant Services Support
Call center hours24 hours, 7 days
Best time to dial10:45am
Navigate phone maze to a humanUse this number for help with Merchant Services
Average wait8
Current wait12
Rank (among phone numbers)5
Rank (overall)7
Alternate methodsphone or twitter or facebook or web
Quality of communication87%
Quality of help58%
Customer votes2,594
Best phone number800-528-4800
Information last updatedMon Jan 10 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

American Express's 800-528-5200 Merchant Services Support Number

This American Express phone number is ranked #5 out of 5 because 48,744 American Express customers tried our tools and information and gave us feedback after they called. The reason customers call 800-528-5200 is to reach the American Express Merchant Services Support department for problems like Update Account Info, Cancel Account, Card Declined, Account Restricted, Lost Card. As far as we can tell, American Express has call center locations in New Jersey or India or Philippines and you can call during their open hours 24 hours, 7 days. American Express has 5 phone numbers and 8 different ways to get customer help. We've compiled information about 800-528-5200 and ways to call or contact American Express with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling American Express

Calling American Express at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from American Express Merchant Services Support can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with American Express's Merchant Services Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting American Express in General

While 800-528-5200 is American Express's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-528-4800 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach American Express help by calling them, is that other customers give their customer support at this number a 87% score for their communication skills and a 58% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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