Air France Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Air France?
A:Press 1 for English, then wait for a representative. Do not press anything when prompted to. You can also use our free service that can talk to Air France for you and report back. Q:
Does Air France offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11:00pm EST. The least busy day is Sunday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 15 seconds. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Air France below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Air France phone number to document the phone system.
Here is how our research team describes the way the Air France phone system greets you: Flying Blue member, press the # key; otherwise, please wait.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Below are some clips we've found from Air France's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Air France service line.
For English, press one. If you are a Flying Blue member, please press the pound key.
Otherwise, please wait.
Please be aware that our assistance use information and tools
that you can also find on airfons dot com. For a faster response, we recommend you visit our website and use our self-service options.
Press the star key if you need help with flight changes, travel requirements, vouchers and refunds, or flight schedules.
Otherwise, stay on the line for any other questions."
Excerpt from a call with Air France
Saturday, January 6, 2024 4:43 PM
They may ask you to enter information with the dial pad
"Welcome to the Air France service line.
For English, press one.
For Nailonski If you are a Flying Blue member, please press the pound key.
Otherwise, please wait. Please enter your FlyingBlue number."
Excerpt from a call with Air France
Friday, June 14, 2024 4:08 AM
What are the hours and when should I call?
Air France operates the call center for this 800-237-2747 phone number Mon-Sun 8am-11:00pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 805 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Air France call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air France phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air France staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air France is Sunday. The most busy day to call is Tuesday, which averages 87% more phone calls by comparison. Again, this is based on a sample of 805 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday, which is 651% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Mon
- Longest
- Tue
- Wed
- Thu
- Shortest
- Fri
- Sat
The best time to call Air France
In summation, the best day to call Air France is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Air France staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Air France
If you have time to do a bit of reading before you call Air France, we recommend you read over some of our problem-specific articles.
What is the baggage allowance for Air France flights?
The baggage allowance for Air France flights depends on the class of travel and the destination. For Economy class, passengers are generally allowed one cabin bag and one checked bag weighing up to 23 kg (50 lbs). Premium Economy passengers can carry two cabin bags and two checked bags of the same weight. Business and La Première class travelers may bring two cabin bags and three checked bags, each weighing up to 32 kg (70 lbs). For most destinations, infants up to 2 years old are allowed one cabin bag and one checked bag weighing up to 10 kg (22 lbs). However, specific rules apply to different routes and ticket types, so it is recommended to check with Air France or refer to their website for precise details on baggage allowances prior to travel.
What are the options for seat selection on Air France flights?
Air France offers various seat selection options for its passengers. Firstly, passengers can choose their preferred seat during the booking process. This allows them to select seats with extra legroom, near the exits, or at the front of the cabin for quick deboarding. Flying Blue members enjoy greater flexibility, as Silver, Gold, and Platinum members can choose seats for free, while Explorer members benefit from reduced rates. Another option is to purchase a Seat Plus for a more comfortable experience, with extra legroom, quicker disembarkation, and additional services. Passengers can also change their assigned seat for a fee, subject to availability. Overall, Air France provides a range of seat selection options, ensuring passengers can tailor their flight experience to their preferences.
What is Air France's policy on pets and animals onboard?
Air France welcomes pets and animals on board as carry-on or checked baggage, depending on their size and weight. Small dogs, cats, birds, and other small pets (up to 8 kg including the carrier) can travel in the cabin, provided they remain in a suitable carrier throughout the flight. In-cabin pets must be well-behaved, clean, and not disturb other passengers. Birds of prey are not permitted in the cabin. Larger animals must travel as checked baggage or cargo, according to their weight and size. Specific requirements apply for transporting animals as cargo, ensuring their safety and well-being. It is important to check the airline's guidelines and make the necessary arrangements beforehand, including proper documentation, health certificates, and bookings. Air France prioritizes the comfort and safety of both passengers and animals during their journey.
Top Air France customer service problems
Click the link above to get answers to just about any Air France customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air France, and their purpose. Are any of these similar to the reason you are trying to call?
Missed connecting flight assistance: "We missed our connecting flight due to baggage claim issues and need assistance to get to Paris."- From a call lasting 11m 40s , Jul 23, 2024 8:54 PM
Clarifying flight details: "Could you please check if my mom's ticket arrival time is at one thirty AM or PM on Friday?"- From a call lasting 12m 57s , Jul 23, 2024 2:22 PM
Providing medical documentation: "So, Natasha, I sent you the email with the medical document. Can you take a look at it, please?"- From a call lasting 12m 3s , Jul 2, 2024 8:48 PM
More Air France Customer Service Contacts
There are of course other ways to contact Air France customer service besides the phone. Below we list the best ones, by medium.
Air France Customer Service on X (formerly Twitter)
Air France, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Air France Customer Help Desk / Web Support
As a last, sometimes only, resort- Air France customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air France's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air France agent. This phone number is Air France's best phone number because 20,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-2747 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Air France call center that you call into has employees from Tampa, FL / Philippines and is open Mon-Sun 8am-11:00pm ET according to customers. In total, Air France has 1 phone number. It's not always clear what is the best way to talk to Air France representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air France. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air France. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.