AOL Customer Care on Twitter
Getting AOL's Attention on Twitter by GetHuman
https://twitter.com/aolsupporthelp?lang=enCustomer Twitter Account
- Somebody from AOL usually replies within 9 hours.
- GetHuman site vistors rank this #5 out of 5 ways to reach them.
We recommend you call instead.
While there may be a wait on hold, you will likely get answers faster by calling AOL instead of messaging them on X (the website formerly called Twitter).
Recent reasons others tried tweeting AOL
I believe that I have been locked out of my account. I need to have access to it. I hav...
I can't access the email or the number that's linked to my aol account, I need help res...
Hi,*I spoke with a tech support person (around * PM) who determined that I needed to si...
False account in my name is forwarding all mails to my Gmail account, I want the accoun...
change the language of my email page
I'm getting a message on my email that says "Your Aol Accounts settings are out-of-date...
Can’t sign in. Somehow my account was deleted. *I have tried several times to get a new...
I wanted to see if you had sent out an email to the Verzion User on AOL email account l...
I must get my email. Give me my email.**I don't have a mobile phone, an i-pad, textin...
I can't get my email AGAIN. This happens periodically and cannot be associated with a...
I have been in Europe for a month. While in France, AOL worked normally. I visited GErm...
I cannot access my email account. *I can’t send or receive any emails
My name is Patrick Harris and I am having a lot of trouble with my AOL email account. I...
AOL Twitter-based Customer Help - Stats
Twitter @ Handlehttps://twitter.com/aolsupporthelp?lang=en
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet9
Issue turnaround time10
Rank (amongst all ways to contact)5
Legibility of messaging57%
Customer service rating52%
Customer votes7,116
Information last updatedSat Apr 20 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
AOL Customer Service through Twitter
AOL is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AOL will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM AOL your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AOL that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AOL's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting AOL
Of the 5 way(s) to get in touch with AOL, customers like you claim that the best one is the 800-827-6364 option. From this page you can easily access all the possible contact information options for AOL as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AOL? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.