In a nutshell: With so many passwords to remember nowadays, it's easy to forget a couple, including for your AOL account. It can be frustrating and upsetting to try to sign in only to realize you can't access your account. You can typically regain entry via the website, but if that doesn't work, you may need to reach out to a representative for help. Here are the steps to follow to recover your AOL account.
With so many passwords to remember nowadays, it's easy to forget a couple, including for your AOL account. It can be frustrating and upsetting to try to sign in only to realize you can't access your account. You can typically regain entry via the website, but if that doesn't work, you may need to reach out to a representative for help. Here are the steps to follow to recover your AOL account.
Visit the AOL website.
Scroll all the way down on the AOL homepage to find the "Help" line. It's close to the bottom, between "Feedback" and "Join AOL."
Click on the "Help" link. Doing so will take you to the AOL "Help" page.
Find the search bar on the AOL "Help" page. You'll spot it towards the top. It says "Search AOL Help" and has a magnifying glass icon on its right.
Tap on the AOL search bar. Doing so will cause a blue cursor to blink and your phone's keyboard to appear.
Type "Reset password" into the search bar, then press the search button on your phone's keyboard.
Scroll down until you find the link that says "Reset or change your password."
Click on the "Reset or change your password" link. Doing so will take you to the page of the same name.
Read the "Reset or change your password" page.
Follow the instructions on the "Reset or change your password" page. If you attempt to reset your password but you're unable to gain access to your AOL account, please move on to the next step.
Reach out to AOL customer support if you tried to reset your password but still can't access your account. The representative can inform you of what the problem is and can guide you through the process of recovering the account. It's a good idea to put the representative on speaker so you can listen to them while also following along with the instructions they give you.
Once you regain access to your AOL account, consider logging back out and trying to log back in again while you still have the representative on the phone. This lets you make sure you can access your account again on your own without a problem.
Don't worry if you have trouble with your AOL password. If you're unable to reset it on your own, a friendly customer service representative can help you through the process.
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