How do I recover my AOL account?

Introduction

Can't sign in to your AOL account? There are several ways to recover your AOL account. However, you will need access to your recovery phone number or email address to reset your password. AOL will send a verification code to either of the two before you can reset the password or sign in successfully. Do you intend to recover your account? Continue reading for step-by-step instructions on how to regain access to your AOL account.

Visit the Sign-in Helper

Enter your recovery email address and click Next. If you don't have access to the email, click Use Recovery Phone Number and click Next.

Click Yes, Send Me a Code

Please make sure you have access to either your recovery phone number or your email address. You'll need the code to recover your account.

Enter the Code

Enter the 6-digit verification code, then click Next. Then, follow the on-screen instructions on the next page to continue the account recovery process. You may be asked to create a new password before regaining access to your AOL account.

If you're asked to create a new password, choose one that's long, unique, and difficult to guess. Avoid using repeated characters or sequences, and use a password that isn't used for any of your other accounts. Most importantly, never share it or recycle your password.

Did you forget your username? Proceed to the next step.

Go to the Sign-in Page and Click Forgot Username

On the next page, you'll still be asked to provide your recovery email address or recovery phone number. Make sure you have access to either one, as AOL will use it to verify your identity before helping you recover your username and regain access to your account.

If you haven't signed in to your AOL account for an extended period, your account may have been deactivated or removed due to inactivity. Accounts that violate AOL's Terms of Service may also be suspended or deleted. If you can no longer access your account because it has been deactivated, suspended, or deleted, we recommend contacting AOL Customer Support directly. They can explain the available recovery options and let you know whether your account can still be recovered.

Conclusion

Were you able to recover your AOL account? As long as you have access to your recovery email address or phone number, regaining access to your AOL account should be an easy process. Also, please keep in mind that you may see a "First time signing in here?" message every time you sign in from a new device or browser. AOL may ask you to verify your identity again before allowing you to access your account. To complete the verification, you'll still need access to your recovery email or phone. Still have questions about recovering your account? Contact Support today.