AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.
People call AOL for a range of reasons, including:
There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:
Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.
Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.
Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.
Have a way of taking notes during your call. These can come in handy if you have to escalate your case.
Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.
As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts.
Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.
Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS.
If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options.
Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL.
Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution.
If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.
This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's Best Phone Number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Cancel Account, Reset Password, Refund a Charge and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-8pm EST according to customers. In total, AOL has 2 phone numbers. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-827-6364 is AOL's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other AOL customers, is by calling their 866-401-3158 phone number for their Member Services department. Besides calling, the next favorite option for customers looking for help is via 866-401-3158 for Member Services. If you think this information is inaccurate or know of other ways to contact AOL please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for AOL.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.