Walmart (Canada) Customer Service

Phone Number & Contact Info

Walmart (Canada)'s Best Phone Number

800-328-0402
Toll-free·Calls Customer Service·Most popular Walmart (Canada) number
Q:

How do I talk to a live human at Walmart (Canada)?

A:Press 1
Q:

Does Walmart (Canada) offer 24 hour customer service?

A:Not at this number; hours here are 8:30am-9pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Walmart (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Walmart (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Walmart Canada. Your call may be recorded for accuracy and quality assurance purposes. For assistance with our Walmart photo center, press five. If you are a Walmart associate, press six. For digital pharmacy support, press seven.
For all grocery inquiries, press one.
For all other online order inquiries, press two."
Excerpt from a call with Walmart (Canada)
Friday, March 22, 2024 3:10 PM

After you press 1

"For all store related matters, press three.
If you are calling about your Walmart rewards Mastercard, press four."
Excerpt from a call with Walmart (Canada)
Tuesday, March 12, 2024 12:50 AM

After you press 6

"For assistance Please contact the toll free HR number. This number is available on the wire or contact your manager. Our customer service team is unable to assist you with Walmart associate in inquiries.
To return to the main menu, please press nine.
To hear these options again, please press star."
Excerpt from a call with Walmart (Canada)
Friday, February 16, 2024 2:46 AM

What are the hours and when should I call?

Walmart (Canada) operates the call center for this 800-328-0402 phone number 8:30am-9pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Walmart (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Walmart (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Walmart (Canada) is Thursday. The most busy day to call is Friday, which averages 64% more phone calls by comparison. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Walmart (Canada)

In summation, the best day to call Walmart (Canada) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Walmart (Canada) staffs the call center well on Thursday.

Why Customers Call Walmart (Canada)

If you have time to do a bit of reading before you call Walmart (Canada), we recommend you read over some of our problem-specific articles.

What are Walmart Canada's store hours?

Walmart Canada's store hours may vary depending on the location. However, the majority of stores have consistent operating hours. Most Walmart stores are open from Monday to Sunday, typically from 7:00 am to 11:00 pm. Nonetheless, it is advisable to check specific store hours using Walmart's store locator feature on their website or by contacting the store directly. Seasonal or public holiday hours might differ, so it is recommended to verify those hours as well. Walmart strives to accommodate customer needs by offering convenient and accessible operating hours at their various locations across Canada.

What is Walmart Canada's return policy?

Walmart Canada's return policy is customer-friendly and aims to provide complete satisfaction. They accept returns within 90 days of purchase for most items, with a valid receipt. However, certain items like electronics, opened DVDs, and video games have a shorter return period of 30 days. Mobile phones and contract purchases must be returned within 14 days. The products should be in original condition and packaging, with all accessories and manuals. Depending on the payment method, refunds may be issued in cash, credit, or in-store gift cards. Walmart allows returns by mail or at any store location but encourages customers to return online purchases through their website for convenience. For more details and exceptions, customers can visit their website's return policy page or contact customer service.

Does Walmart Canada offer price matching?

Yes, Walmart Canada offers price matching. If you find a lower advertised price from a local competitor for an identical product that is currently in stock at Walmart Canada, they will match that price. To take advantage of this policy, you can show the lower advertised price to a Walmart associate at the checkout or customer service desk. Walmart Canada's price matching applies to both in-store and online purchases. However, there are a few conditions that apply. The competitor's price must be in Canadian dollars, and it should be for the same brand, size, quantity, and model. Additionally, Walmart Canada does not match prices for clearance items, limited quantity offers, or marketplace/3rd party seller prices.

Top Walmart (Canada) customer service problems

Click the link above to get answers to just about any Walmart (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Walmart (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Account creation assistance: "I am trying to create an account but not receiving the code to complete the order."
- From a call lasting 4m 49s , Apr 4, 2024 7:59 PM
Refund status inquiry: "I still have got no refunds. I've tried contacting the online chat."
- From a call lasting 26m 9s , Mar 18, 2024 11:08 PM
Missing refund request: "I have not got my refund in almost two months."
- From a call lasting 6m 4s , Mar 18, 2024 10:59 PM
Issues with online order: "There must be something a little bit drastically wrong with your system right now, is there?"
- From a call lasting 10m , Mar 11, 2024 5:12 PM
Technical issue with ordering: "I've been trying to place an order but keep getting stuck on the 'human or robot' verification with no option to click."
- From a call lasting 9m 51s , Feb 29, 2024 5:08 PM
Unresolved transit payment: "I forgot to tap out my credit card on the go bus, and now I see an increase in my account balance with pending transactions."
- From a call lasting 3m 41s , Feb 27, 2024 8:53 PM
Wrong country hotline: "I think I reached the wrong Walmart in the country."
- From a call lasting 3m 29s , Feb 16, 2024 2:46 AM
Order delivery issue: "They sent email saying it's delivered, but it's not delivered."
- From a call lasting 13m 9s , Feb 8, 2024 5:46 PM
Order inquiry and cancellation: "I ordered an item yesterday at Walmart but it got canceled and I don't know why, trying to confirm pickup time and stock availability."
- From a call lasting 4m 47s , Jan 7, 2024 6:33 PM

More Walmart (Canada) Customer Service Contacts

There are of course other ways to contact Walmart (Canada) customer service besides the phone. Below we list the best ones, by medium.

Walmart (Canada) Customer Email Addresses

help@cs.walmart.ca - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Walmart (Canada) will reply our your email.

Conclusion and closing notes

This is Walmart (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walmart (Canada) agent. This phone number is Walmart (Canada)'s best phone number because 9,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-328-0402 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Walmart (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Walmart (Canada) has 1 phone number. It's not always clear what is the best way to talk to Walmart (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Walmart (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Walmart (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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