Walmart (Canada) Customer Service Issues

Hello, I'm looking for assistance with a price adjustment on an order I placed today. Unfortunately, I missed the sale and ended up paying full price. Although I managed to secure the sale price for the other pending items in my order, the newest addition did not reflect the discount. Specifically, the personalized Sherpa blanket was originally $49, but I purchased it for $79.97 today. Additionally, the 20 oz mug increased in price from $9 to $17.97. Despite being informed by two agents that the price could be adjusted post-purchase, I was later informed that it was not possible. I kindly request a $30 refund for the blanket and a $9 refund for the mug. Thank you.

My order (#[redacted][redacted]) is ready for pickup, but I am extremely disappointed with Walmart's service during this pandemic. I only received one tube of caulk instead of the pack of 12 I ordered. I have attached a picture for reference. I am concerned this might be a scam as it is too easy to profit from only sending one item instead of the full pack. I have reached out via email with my complaint. I ordered this item from Walmart's website and need an explanation for this mistake and compensation for the time wasted. This experience has made me lose confidence in shopping with Walmart. Thank you, J.H.

I'm unsure how to sign up for paperless billing statements. I've arranged payment via TD Online Banking. I require the exact amount owed on the Mastercard Rewards to make the payment within 21 days to prevent interest charges. Please send my outstanding balance before the 21-day deadline to my email [redacted] Your prompt assistance is greatly valued. Thank you.

I purchased white handkerchiefs for my son, but the vendor sent me floral handkerchiefs instead. Despite contacting customer service daily for the past week, I've only received a $10 credit offer and they want me to keep the wrong item. I haven't received the refund I requested for the item I didn't order. Walmart's customer service initially told me not to be too picky, and then mentioned they escalated my issue but nothing happened. After demanding my refund, the call abruptly ended. Ordering online due to mobility issues has been challenging, and dealing with this situation has been frustrating. I don't want to purchase from Walmart's online store or from YUNDAP again. Losing a $[redacted] item with no refund is unacceptable. I am still waiting for a resolution and a full refund from customer service.

I typically have pleasant shopping trips to Walmart with their friendly and helpful staff. However, during my last visit to the Preston Avenue location in Saskatoon on December 12th, I encountered a series of incidents that left me feeling disrespected and humiliated. As a frequent shopper who spends a significant amount of money at Walmart, I was shocked by the way I was treated. First, an employee questioned me about items in my reusable bags, insinuating that I hadn't scanned them. Then, after paying for my groceries, another staff member accused me of not paying for certain items and proceeded to check my bags and receipt thoroughly. This public spectacle made me feel targeted and embarrassed. Even as I was leaving, I was stopped once more to show my receipt while others were not. I pride myself on being honest and diligent while scanning items, and being treated like a criminal in front of my daughter was extremely distressing. This experience has led me to decide never to return to that Walmart location and instead shop where I feel respected as a customer. It's disappointing to be falsely accused of theft and subjected to such treatment.

I returned order number [redacted][redacted], a Dremel work station, as it was faulty right out of the box. I sent it back the next day via Canada Post, and tracking shows you received it on December 8. I was informed that my credit card would be refunded within a few days, which I understood as 2-3 days. However, it has been 7 days now, and I haven't received any confirmation of the return or the refund. I would appreciate the opportunity to speak with someone about this matter. Best regards, B. Wilde

Subject: Acknowledgment of Outstanding Service at Shawnessy Walmart I want to share a positive experience from my visit to the Shawnessy Walmart in Calgary, AB. Today, I opted for a lane next to the self-checkout area due to the remarkable speed of the cashier. I was greeted by a well-groomed and polite young lady who not only efficiently scanned my items but also packed them meticulously, a rare occurrence at Walmart Canada. She worked significantly faster than the average cashier, ensuring a swift checkout process. After thanking her for the excellent service, she mentioned she was a new hire, making her performance even more noteworthy. Despite being unable to locate a manager before leaving, I called later to commend the exceptional service provided by Kaylee. Please ensure that Kaylee receives the recognition she deserves for being a standout performer at Walmart. Warm regards, Tim L. Calgary, AB

Today, I used the self-checkout at store #[redacted]. Unfortunately, the machine did not provide a receipt due to a lack of printer paper, and the cashier was unable to assist me in reprinting it. Despite visiting the returns center, they were also unable to help. Ultimately, I had to repurchase the item after returning it, which was not an ideal solution. I had to wait for a customer service manager for quite some time. I hope to have this matter resolved without further inconvenience. A gift card as compensation would be greatly appreciated.

I was at the Wallmart store in Ajax, Ontario, Canada today. I noticed a customer shopping without a mask. I mentioned this to an employee, but no action was taken. I also observed that the employees picking orders in the grocery section were not following the one-way directions. With Covid-19 cases increasing, I think it's important for the store to address these issues with their staff.

I am currently distraught on Christmas Eve at 9pm, feeling let down by Walmart and mainly Loomis for the distress they have caused regarding my Christmas order. Even though I acknowledge that procrastination would have been my fault, that's not the case here. I placed an order on November 28 for a mountain bike for my son with an expected delivery date of December 3, which was later delayed to December 7 and then December 9. Although the dog treats from the same order arrived on December 11, the bike has yet to be received. Loomis confirmed shipping on November 30, with the last shipping update on December 3. Despite continuous tracking, no further progress was made. Contacting Walmart customer service only led to polite but unhelpful responses, urging me to wait. Extended wait times with Loomis resulted in dismissive and unhelpful interactions, leaving me with no answers or solutions. Despite being empathetic to current challenges, the lack of accountability remains frustrating. Receiving no updates or resolution has left me heartbroken, especially as a single mother who carefully budgeted for this gift. With Christmas approaching, I am left wondering how to explain the absence of the promised bike to my son. The situation has added to a year already filled with hardship, and I hope that my message conveys the impact of this experience on real people behind the orders. As of December 29, no progress has been made, and the bike remains undelivered.

On Christmas Eve at 9 p.m., I find myself in tears, feeling disappointed by Walmart and especially Loomis for the delay in delivering my son's requested 24” hyper bear full suspension mountain bike. Despite ordering it on November 28 with an expected delivery of December 3 (later delayed to December 7, then December 9), as of today, the bike has not arrived. While the dog treats I ordered on the same day were delivered on December 11, the bike remains missing. Despite reaching out to Walmart and Loomis several times, I have not received satisfactory answers or solutions. The lack of accountability for this situation is disheartening, especially considering the impact it has on a single mother like myself trying to provide a memorable Christmas for her son. With limited resources, I am left scrambling to explain to my son why his anticipated gift is not arriving on time. The emotional toll of this experience is immeasurable, adding to the challenges of an already difficult year. Following up on December 28 with Walmart yielded no resolution or promised contact. A refund from Walmart for the bike, or at least a partial refund, seems like a reasonable request given the over a month delay from the initial estimated delivery date.

At a WalMart store in North Vancouver, I recently bought 3 bathing suits in different sizes to try on at home since the fitting rooms were closed due to COVID-19 restrictions. When I tried to return 2 of the sizes that didn't fit, I was informed by the customer service representative that they couldn't accept returns on personal items like bathing suits because of COVID-19 concerns. They referred me to a list of non-returnable items posted at the counter, but I noticed the lack of clear signage in the bathing suit department or elsewhere in the store regarding this policy. To address this, I recommend that WalMart display signs in the personal items sections and at the store entrance detailing the non-refundable items list. Clarity on such policies will ensure customers are aware before making purchases.

I ordered a Sewing machine, threads, needles, and a hip bag from Walmart Canada in December [redacted]. The items from Walmart arrived, but the 3rd party seller ones never did. After multiple attempts, Walmart still failed to deliver the missing items, and the tracking information was not updated. I asked for a refund, but Walmart's representative, Saurav B., was unhelpful and disconnected the chat without resolving the issue. I am disappointed with the poor customer service and lack of a solution. I hope to be contacted promptly to process a refund for this frustrating experience. Thank you. - Lissette Ayala

I made an order for a sewing machine, threads, needles, and a hip bag from Walmart Canada (Order: [redacted]) in December [redacted]. Despite follow-ups, the third-party seller items were not delivered after multiple promises. The tracking information was not updated, and Canada Post had no details either. I contacted Walmart several times, and after getting reassurances, the items never arrived. The latest representative, Saurav B., was unhelpful and disconnected the chat without resolving the issue or processing a refund as requested. The lack of communication and poor customer service have left me frustrated and without a resolution. I hope to receive a prompt response and reimbursement for this disappointing experience. Thank you. - Lissette Ayala

I visited Store [redacted] on 01/26/21 and encountered a disappointing experience. Despite not being a regular Walmart customer due to their service quality, I hoped to find a replacement cell phone there. After expressing my preference for a non-contract phone, the salesperson initially directed me towards costly phones with monthly plans. Feeling frustrated, I was about to leave when he unexpectedly presented a Motorola phone for $[redacted].00 that suited my needs. When I requested to see the phone before purchasing, he stated he couldn't open the box without payment. Reluctantly, I bought the phone and insisted he transfer my SIM card, which he initially resisted. After the transaction, I inquired about a docking station, to which he disclaimed any knowledge. This experience solidified my decision to avoid Walmart in the future, as it's crucial to have knowledgeable and courteous staff members when dealing with customers. Regards, J. Van Bergen

I am having trouble logging into Walmart due to an issue with my postal code. My postal code is K7K0G3, but when I enter it, I receive an error saying it's inaccurate. My email for the account is [redacted], and my phone numbers are [redacted] for home and [redacted] for cell. I would appreciate specific directions on how to recover my profile data or re-register if necessary. The postal code problem is affecting my communication through the Walmart app and needs to be corrected urgently. Attempts to contact by phone have been unsuccessful as there is no option for account help. Thank you. - MS

I received three clocks in November. Unfortunately, one was defective and the other two did not produce the advertised nature sounds but instead had a static crackling noise. The store where I purchased them in-person refused the return, directing me to Walmart.ca. Despite numerous attempts since November, I have been unsuccessful in returning them online. It has been frustrating to learn that the store should have accepted the return in the first place. I believe the three-month delay and lack of resolution go against Walmart's return policy. I am disappointed with the treatment I have received from Walmart representatives and expect a prompt solution without having to involve a third party. Sincerely, James D.

I recently purchased two pairs of denim jeans from your Strathmore store [redacted] - one with a product number [redacted]60 and the other with [redacted]14. Due to the current situation with COVID-19, I was unable to try them on before purchasing. When I tried on the size 24 at home, I found it was too big. Upon returning to the store to exchange for a smaller size, I was informed that they were final sale items, with no indication on the item or display. Despite not being informed by the three staff members I encountered, I was denied an exchange and was even told to sell them elsewhere by the manager. This lack of clarity and poor customer service has left me frustrated and out of pocket. I request a refund due to the unpleasant experience and lack of transparency in your store policies.

I used Walmart.ca for the first time at Christmas as in-store shopping was not recommended. I ordered two tops. It took over a month for them to arrive, and upon receipt, the quality was unacceptable and the sizing was off. Due to lockdown restrictions and extreme weather conditions, I only attempted to return them yesterday. Unfortunately, I was informed it was too late, and I would not receive a refund. Being on a pension, the $59.98 spent on the tops is significant for me. I am in my 70s and limit my store visits to essential trips only. I received no assistance from customer service at the store. I had the items for 60 days, so I am confused why the return was rejected. Additionally, I am still waiting for a dress I ordered over two months ago, for which I have already been charged. This entire experience has been disappointing, and I will not be using this service in the future. Thank you, Wendy P.

I purchased an Electric Hand Mixer (item number: [redacted][redacted]) from the Walmart online store in Canada on December 24th. To my surprise, the product was not from Walmart but from a third-party company in China. Upon realizing this, I contacted the company for a return. They insisted I wait until the product arrived before initiating a return. Unfortunately, due to unforeseen circumstances such as the government closing non-food sections in Canada and the distance to our local Walmart store, which is why we shopped online in the first place, I couldn't return it on time. Eventually, we decided to keep the product, but upon opening it, we discovered the power supply and plug are for American outlets, rendering it unusable in Canada. It's disappointing that this online seller deceived customers by selling products unsuitable for Canada. I am requesting a refund and asking the seller to cover the return shipping costs.