Walmart (Canada) Customer Service Issues

My husband, aged 71, recently saw a sign advertising chocolate bars 10 for $2.00 at the checkout. Thinking it was a good deal, he purchased a box containing 12 packs of 10 bars, which ended up costing $48.00. Upon realizing the high total, he tried to return the unopened case of Coffee Crisp chocolate bars, but was told they were classified as food and not refundable. Despite finding information online about Walmart's return policy for non-perishable food items, and confirming that having a receipt typically allows returns, we were unsuccessful in returning the chocolates. Now we're left with $48.00 worth of chocolate bars we didn't intend to buy. Any suggestions for resolving this situation would be appreciated.

Subject: Billing Issue with Walmart Canada Order #[redacted][redacted] I am contacting you regarding Order #[redacted][redacted] placed with Walmart Canada. Upon reviewing my order, I noticed a discrepancy in the billing. Initially, I used the code CANADA20 and received e-voucher CABDSGC9Z5 for a $20 discount on this order. However, upon delivery, I observed that the $20 discount was cancelled, resulting in an overcharge on my credit card. The total amount charged was $87.56, whereas it should have been $67.56. Walmart mentioned that the discount was reversed due to a last-minute addition of an item costing $2.47. Nevertheless, this policy was not clearly communicated in any correspondence. I edited my order within the specified deadline of 11 p.m. before delivery, as indicated on my account and the order confirmation email. I am requesting an immediate credit of the $20 discount back to my credit card. Your prompt attention to this matter would be greatly appreciated. Thank you, George R. Email: [redacted]

I am disappointed with Walmart. On Feb 18, [redacted], I ordered a PS5 online with an expected delivery by March 5. After not receiving any update post-March 5, I contacted Walmart twice through their online chat, where I was informed of delays and assured delivery in 3-5 business days. Today, March 10, I received an email stating my order has been cancelled. Walmart blames my bank for not authorizing the payment, yet $[redacted].51 was deducted from my account on Feb 19, [redacted]. I'm not interested in a refund; I simply want my order fulfilled. I am seeking clarification as responses so far have been evasive.

Hello, I am reaching out about an order I made on February 18, [redacted], that was supposed to be ready for pick up on March 11, [redacted]. Despite contacting the store multiple times, they were unable to find my product. It's disheartening that an item delivered to the store on March 2nd at 9:36 AM and received by a Walmart employee seems to have gone missing. This situation is very unfortunate and disappointing, especially because it was a gift for my children who have been eagerly waiting for a PlayStation 5. How am I supposed to explain to them that the product I purchased in February might have been misplaced or even sold to someone else by Walmart? I urgently need an explanation. I have documentation detailing the journey of the product from OB to Langley Walmart in BC.

My husband and I have an online account with Walmart.ca and we order our groceries through instacart.ca from Walmart. Recently, I ordered a large quantity of vitamins from Walmart.ca with order number [redacted][redacted] for multivitamins. However, when I checked the order status, it showed that the order is complete and delivered, even though it was not due until late March [redacted]. We have not received the delivery yet. Could you please look into this for us? Thank you. Joan and Derek D. from Kitchener, Ontario, N2N2S8.

Yesterday, on March 21st, I visited the Royal Oak (Calgary) location with the intention of purchasing a water cooler that was advertised for $[redacted]. At the register, it rang up as $[redacted]. Confused, I discussed the pricing issue with an associate, and upon checking the tag, we realized it was a mistake. I inquired about the $[redacted] price, but the associate couldn't provide an explanation. After involving the store manager and showing the online and flyer price of $[redacted], I was told I could order online for that price and pick it up later at the store. Disappointed, I decided to visit the Sage Hill Wal-Mart to find the same water cooler for $[redacted]. A friendly associate there assisted me and expressed surprise at the pricing discrepancy. I won't be returning to the Royal Oak location due to the unhelpful and rude behavior of the manager. Just wanted to share my experience. Thank you.

Today, I am writing to express my dissatisfaction with the poor customer service provided by Walmart at all their locations in my area. I find it incredibly frustrating that it's difficult to find assistance while shopping, and I have even had to check out my own groceries. I miss the days of interacting with friendly cashiers instead of machines. Although I prefer not to use self-checkout, I had no choice the other night as there were no regular checkouts open at 8 pm. I am disappointed with this situation and have decided to stop shopping at Walmart. If the company expects customers to use self-checkout, they should consider offering a discount for performing tasks that should be done by employees. However, I already have a job, and I do not want to do an employee's work while shopping.

On March 30, [redacted], between 9:30 to 10:55 AM at Walmart Maple Ridge, I encountered an issue with the pricing of a turkey. Despite a sign indicating $18.00 for up to 10 kilos, I was charged $30 for the turkey. The checkout attendant mentioned the price on the tag was $30, but after confirming the signage in the department, it was evident that there was a discrepancy. Initially told it was for a different brand, another sign indicated $24.00 for up to 10 kilos, which caused further confusion. Eventually, they agreed to charge $18.00 for the turkey, but during the adjustment, my bill got tripled, resulting in a 35-minute delay and requiring a rescan of my entire order. This has occurred previously, though not to this extent. Communicating my concerns to the store manager led to a conversation with Sheryl, who was pleasant but didn't fully address my complaint. I'm frustrated with how the situation was handled by the staff. - Mark W. Beaman.

On April 1, [redacted], between 6:45 pm and 7:10 pm at the Walmart branch located in White Oaks Mall on [redacted] Wellington Rd, London, ON N6E 1V4, my children and I encountered a distressing situation with the security personnel at the entrance. Despite waiting in line, the security guard abruptly cut off our entry, disregarding the cold weather that made my four children shake. Even though we respected the rules and patiently waited, the security guard allowed three people to enter ahead of us without explanation. When I attempted to reach a compromise by suggesting we only seek shelter inside the first door, I was met with hostility and threatened with being completely denied entry. Thankfully, after speaking with a kind manager who apologized for the misunderstanding and the guard's behavior, we were eventually allowed inside. However, the treatment we received was unacceptable, especially considering the cold conditions and the fact that my young children were made to suffer needlessly. It was a challenging experience. Hanaa A.

Hello, On February 8, [redacted], we returned a boxed item to Walmart Canada Inc. at [redacted] Argentia Road in Mississauga, Ontario. The tracking number is [redacted][redacted]. The item is a Sony Stereo CD Cassette Boombox, and the total price including taxes was $[redacted].78. Despite speaking to representatives at the returns department, including Ryan and his supervisor, who promised to investigate after providing the tracking number, we have not received a return call as of now. The situation involves returning one item to the local store for a refund while the second, a gift, was shipped back. We kindly request that you look into this matter for us and provide an update on the return status or confirmation of its receipt. Thank you for your assistance. Best regards, R.E. [redacted] Harvest Drive Abbotsford, B.C. V3G 2Y6

My name is Victor Johnson, and I reside at 3-[redacted] Waterloo Street, Fort Erie, Ont. L2A 3K2. You can contact me at [redacted]. During a recent visit to your store, I greeted one of your staff members, Haley, at the self-checkout. She did not respond to my greeting, and another worker intervened, asking me about it. Despite explaining that I simply said hello, Haley did not acknowledge me. When I tried to clarify on my way out, she was on the phone. An assistant manager intervened, but the situation escalated when another employee mentioned feeling uncomfortable speaking with me. When I spoke to the store manager, he apologized but did not offer any compensation. As a 60-year-old customer, I expect fair treatment and respect from all store employees. I am deeply disappointed by the lack of professionalism and would like a written apology and compensation for the mistreatment I experienced. If this matter is not resolved satisfactorily, I will escalate it to the Human Rights Commission. Respectful practices and proper customer service should be a priority for your employees.

Order #[redacted][redacted] Order Date: April 03, [redacted] Customer Name: M. Ather Pickup Address: [redacted] Mississauga Rd Store #[redacted] Walmart Brampton West Supercentre Brampton, ON L6X 0Z8 I placed an order on April 03, [redacted], with the expectation of delivery by April 08, [redacted]. Unfortunately, I have just been informed that my order will now arrive on April 16, [redacted]. This delay is quite distressing, as I required the item by April 13. I am disappointed by this recurring issue of prolonged delivery times. I kindly request compensation for this inconvenience in the form of a credit for half the price of the item. I urge you to address this matter promptly as I am not willing to overlook this delay without appropriate resolution and compensation. Your immediate attention to this issue is greatly appreciated. Thank you. M. Ather

Order #[redacted][redacted] Order Date: April 03, [redacted] Customer Name: M. Ather Pickup Address: [redacted] Mississauga Rd Store #[redacted] Walmart Brampton West Supercentre Brampton, ON L6X 0Z8 Subject: Concern Regarding Order Delivery I placed an order on April 03, [redacted], with the expectation of receiving it by April 08, [redacted]. The new delivery date provided is April 16, [redacted], which is much later than initially promised. This delay in delivery has caused inconvenience as I required the item before April 13, [redacted]. I respectfully request compensation in the form of a credit for half the amount of the item due to the extended delivery time. It is important to me that my concerns are acknowledged and addressed promptly. Thank you for your attention to this matter. M. Ather

I recently noticed pricing errors on my grocery order and discrepancies with my WalMart Rewards Card charges. While some errors were resolved, others remain. Despite contacting Walmart Financial three times, I did not make progress. One representative mentioned sending my account statements, but they were not received. Another rep said I couldn't access my statements due to cancelling my card. I am disputing the remaining errors, including a balance discrepancy and issues with my recent orders. I am concerned about incorrect amounts on my last 2 statements and inaccuracies in my Rewards Dollars balance. I believe the final balance owed should be lower than what is currently stated. It's frustrating not being able to review my statements after my account was locked. I hope for a resolution to these discrepancies soon.

I've been trying to shop online for a new bed due to the high Covid-19 transmission in my area. I live in Whitewood, Saskatchewan, with the closest store being in Yorkton, which is a 45-minute drive away. I encountered a problem when trying to purchase a mattress and bed frame from Walmart. Although both items qualified for free delivery, at checkout, it mentioned that the mattress couldn't be shipped to my location. I find it puzzling that the bed frame could be shipped, but not the mattress. This issue has left me feeling frustrated. If this problem persists, I will consider shopping at a different store. Thank you for addressing this matter.

Good evening. I recently bought 2 Archie magazines for my son. However, I discovered we already had one of them and wanted to return the duplicate. Despite checking for any signs stating that items were non-returnable, I was informed that I could not return the magazine. I have photographic evidence showing there was no such signage present in the store. I also spoke with an assistant manager named Steven who was unhelpful. I am disappointed with the customer service I received and am considering contacting customer service or the head office to resolve this issue. I would like to either return the magazine for a refund or receive store credit within one week. Regards, N.B.

I am a resident of the Greenborough area in Ottawa, Ontario. As a person with a disability, I often visit the South Keys Walmart due to its proximity and accessibility. Recently, I've observed a growing number of customers at the store not following COVID-19 safety measures, particularly by not wearing face masks. This is concerning for me as I am immunocompromised and rely on medications that lower my immunity, making me more vulnerable to the virus. Despite wanting to continue shopping at Walmart, the lack of enforcement of safety protocols puts my health at risk, especially since my community is now considered a COVID-19 hotspot. I urge Walmart to ensure stricter adherence to government guidelines to safeguard public health.

I purchased an outdoor loveseat set from Walmart Canada on April 3 with order number [redacted][redacted]. It arrived earlier than expected on April 7, although the delivery date was initially set for April 9. I encountered difficulty with the assembly as the screw holes did not align properly. When I contacted the Stouffville Walmart store for a potential return, I was informed that the item was non-refundable without further explanation on April 7. I reached out to online customer service, where Jennifer Mary (reference number [redacted]11) assured me that a return was possible and that I would receive an email within 48 hours. Unfortunately, no response was received, leading to subsequent calls to customer service. Despite multiple follow-ups, including with Karan (reference number [redacted]93) and Ishika Malik, I faced delays. Staff members informed me that the system needed to update the delivery status before processing a return. Unfortunately, after waiting patiently, with the product still in my possession, there has been no progress or refund issued. This ongoing ordeal has left me frustrated, and I am eager to resolve the issue and receive a refund promptly.

Order Number: [redacted][redacted] Dear Sir/Madam, I placed an order for an item on April 6th and the payment was processed on April 8th on my credit card. Despite multiple attempts to resolve the issue, I have not yet received the item. Initially, the tracking number was deemed invalid, and after subsequent inquiries, I was informed that the item was at the designated pick-up location (Wal Mart, La Salle, Quebec). However, upon visiting, I was informed otherwise. In my latest communication, I was assured that the matter would be investigated, with a suggestion to follow up if not resolved within two business days. It has now been three days, and the delivery is still pending, raising concerns of misplacement during the sale and delivery process. I would like to cancel the order and request a refund for the charged amount. Thank you, M. Bednarczyk

I bought L'Oreal Paris Revitalift Night Moisturizer from your Waterdown, ON store on 04/10/21 and Axe Shampoo from your Ancaster, ON store on 04/24/21. The moisturizer and shampoo are not suitable for me and my son. Today, I tried to return them to the Waterdown store with the receipts but was rudely informed by the Customer Service Manager that they do not accept returns on "Personal Products" anymore, offering no exchanges, refunds, or store credits. The products are undamaged and could easily be sanitized and resold. There are no clear signs indicating this return policy, and I believe it should be displayed prominently in the store. I am left with $40 worth of unusable products, which is unfair. The Customer Service Manager's attitude was unacceptable, and I request that this return be allowed and that staff receive proper customer service training.