Walmart (Canada) Customer Service Issues

I contacted [redacted] on April 26, but still haven't received a response. I'm frustrated with the lack of assistance after reaching out three times through the website's chat function. Each time, they mentioned a 2-4 day response time, but as of April 24, after 5 business days, there was still no resolution. I followed all the instructions for my return, packing the product as instructed and sending it back on April 12. While I received a refund for one cushion, all five were returned together. During the chat, I was told there were multiple tracking numbers, which doesn't align with the original packaging instructions. This situation is causing me stress and disappointment, especially considering my financial difficulties. I urgently need a response via email at [redacted] If I don't hear back soon, I will escalate this matter to your head office. - Cathy G.

I placed an order for a TV back in February, but unfortunately, I never received it. Walmart has issued me a refund, scheduled to be processed around April 1, to my original card. However, as my old card was involved in fraudulent activity, it is no longer active. I have a new card, and my bank, TD, has provided a letter explaining the situation and confirming that the refund needs to be processed to my new debit card. I am unsure of the appropriate email address to send the letter to in order to facilitate the refund to my new card. Thank you.

Hello, I am facing a simple issue and am seeking your assistance. On April 25, [redacted], I placed an order for a Roku Express at the Burlington ON Store (Fairview St) with order # [redacted][redacted], amounting to $39.53. The website showed it as in-stock for same-day pickup, which was convenient. However, upon contacting the store, I was informed that the order was canceled without any prior notification. Customer service was unable to provide clear information, with conflicting responses regarding the status of the order. Even though my Walmart account indicated the item was ready for pickup, I received a misleading text stating the item was already collected, although I had not done so. To add to the confusion, my Visa was charged for the item. This entire experience has been disappointing, involving multiple calls and online chats that did not offer any resolution. At this point, I simply want the Roku I paid for or a refund on my Visa. I look forward to hearing back promptly. Tara W. Email: [redacted] Phone: [redacted]

I initially reached out to Walmart Canada regarding issues with a promo code not working. Despite multiple attempts to resolve the problem, it took significant time and effort. Subsequently, I faced challenges with an online grocery order at two different Walmart locations, including price discrepancies and issues at the self-checkout. The overall experience was frustrating and time-consuming, leading to dissatisfaction with Walmart's customer service. I spent a considerable amount of time dealing with these issues and feel that the $20 discount offered does not adequately address the inconvenience caused. As a customer, I am contemplating whether it is worthwhile to continue shopping at Walmart given these ongoing problems. I am open to hearing how Walmart plans to improve their service to retain me as a customer.

During the lockdown, I placed a curbside order at Walmart for a craft item since only food could be purchased in-store. I paid $8.97 for the item but was charged an additional $5.00 service fee, which seems excessive considering the circumstances. It seemed unfair to me as it likely only took a few minutes for an associate to gather the item. I would have preferred to tip the associate directly instead of paying this fee to Walmart, especially since they are already being paid hourly. I feel this charge is motivated by greed and is unacceptable. I also received a notification that I won a pair of ear pods through a survey, but it redirected me to a different site requesting my credit card information. I am unsure if this is a legitimate offer. I urge Walmart to reconsider these high service charges in the spirit of customer service. Sincerely, Elayne Isenberg

Hello, I placed an order on Walmart.ca with Order No. [redacted][redacted] expecting delivery on May 2nd between 10-11 am. Despite receiving an email at 9:40 am saying my order was on the way, it never arrived. I contacted customer service multiple times, and each time I was assured the delivery was imminent, but it never came. I then received another email claiming my order was delivered by 6 pm on May 2nd, though I never received it. I've been charged for the undelivered items and can't even cancel my order. The status now shows as delivered, leaving me confused and frustrated. Throughout the day, I made several calls seeking an update on my order, with each representative providing conflicting information and vague assurances of delivery. By 10 pm, I was informed my order was delayed until the following morning. The next day, I was advised the delivery department would contact me, but I have yet to hear from them. I am seeking a refund for the undelivered items and request a $50 credit due to the inconvenience caused by the company's errors. Please contact me via phone or email for further assistance.

I regularly spend around $70,[redacted] yearly on Online and Offline orders for my truck stops along Highway 1. I began using the online pick-up service at the Salmon Arm store, ordering three times a week. Despite occasional issues, I was mostly content with the service until a troubling call from Jason in the Online Order department. Jason accused me of disrespecting his associate and threatened to cancel future orders. I was surprised and upset by his misuse of my contact information to deliver unwarranted warnings. When asking why my order wasn't packed in a box as requested, the associate couldn't provide an explanation. They failed to find boxes as promised, forcing me to load the items in my trunk. Jason's claims of disrespect confused me as I always stayed in my vehicle during pickups due to the pandemic. Despite addressing the issue with the store manager, I received no resolution. Feeling mistreated and unheard, I decided to close my online account and requested the removal of my contact details from the store.

I am reaching out regarding the store in Sylvan Lake, Alberta. Each visit I make, I notice customers shopping without masks or face shields. I spoke to the manager, (Crysal), about this issue, but she claimed they are doing all they can, which is untrue. Despite being told masks are mandatory, customers were not being reminded of this at the entrance. Recently, there was a COVID outbreak in the electronics department. I shouldn't have to be concerned for my safety when entering the store. This isn't the first time I've raised this issue with this manager. During my last visit, there were 8 maskless customers. It's crucial for the company to prioritize customer and staff safety by enforcing the mask policy effectively. If other stores can do it, so should yours. Thank you for allowing me to provide this feedback. Sincerely, Mark Kennedy.

I am here to share my disappointing experience with the Estevan Saskatchewan Wal-Mart store #[redacted]. Two weeks ago, I visited the back women's bathroom which had a strong smell like an outhouse. Today, on May 10, [redacted], when I used the front bathroom, it had a strong urine smell and the soap dispenser was broken with no soap available. Given the current pandemic situation, I expected better cleanliness standards. I urge the cleaning staff to prioritize the cleanliness of the bathrooms rather than just placing an "out of order" sign. The condition of the bathrooms was unacceptable and something I have never encountered before. I hope this issue will be addressed promptly. Thank you for your attention to this matter.

Dear Walmart Customer Service, I believe it's time to consider removing the directional arrows in the store aisles. With most people vaccinated and wearing masks, the need for these arrows seems unnecessary. COVID does not selectively infect based on aisle direction. I recently had a disagreement with a fellow shopper who insisted on directing my movements and even followed me around, which was quite unsettling. It's frustrating to be criticized while following store guidelines. It's time to reevaluate these measures considering the current circumstances. Thank you.

I went to the Renfrew Walmart on 5/14/21 to buy garden soil. There was a long, slow line at the garden centre. After waiting with little movement, I tried to buy the soil inside the Walmart at customer service, but they redirected me to the garden centre. I explained to the assistant manager that the process was too slow and that I had done it differently just two weeks before. The manager was not open to discussion, and the process seemed fixed. Another lady faced the same issue and was also turned away. In the end, I went to Canadian Tire to purchase my soil.

Order #[redacted] I purchased this conversation set from the Walmart website in April. After assembling it in early May, I discovered that both chairs have lopsided back right legs that are half an inch shorter. I took photos and reached out to Costway, who redirected me to Gymaxservice. Gymaxservice offered a $40 refund, but the set cost $[redacted], and the chairs are unusable. Considering the negative reviews I found on their website, I am disappointed that Walmart continues to do business with them. I presumed the order was directly from Walmart. I've had the set for less than a month. I have asked for a full refund or a replacement, but I am concerned a replacement may have similar issues. I would appreciate it if someone from Walmart could get in touch with me to discuss this matter. Sincerely, Cathi/Jack Schoon [redacted] Bluejay Crescent Oshawa, ON L1G 6X4 [redacted]

On April 1, [redacted], the BC Government imposed a sales tax on soft drinks. Since then, you have mistakenly been charging tax on carbonated water, including various brands like Great Value, Schweppes, Pepsi, Coca Cola, and Nestle, which are not taxable. This is a violation of the BC Tax Act. I have used my Walmart Rewards MasterCard to purchase these products since the tax was implemented, despite the error in tax calculation. I am not too concerned about the small amount collected from me, but I am worried that retailers, including Walmart, are not accurately applying taxes. If there is a reward for bringing this to your attention, please direct it to stem Cell Research at Walmart under my name. Sincerely, Robert A. Robinson.

Order Delivery Issue I made a purchase and paid for it, but the item was not delivered to me at: Peter Boilesen Suite [redacted], [redacted] Fort York Boulevard Toronto, Ontario M5V 1B2 Details of the purchase: Purchase date: October 30, [redacted] Order number: [redacted][redacted] My concerns remain unresolved as: 1. Walmart Canada has not responded, 2. The product has not arrived, and 3. No refund has been issued. It seems Walmart Canada accepts payment but fails to deliver goods to customers. Horacio (Haio) Barbeito, President and CEO of Walmart Canada, is accountable for their actions. I understand GetHuman is a third-party service but appears associated with Walmart Canada. I believe this email provides a fair representation of the situation. Peter Boilesen Chartered Accountant, CPA Honors Bachelor of Commerce

Dear GMAC LLC Customer Service, I am inquiring about the status of my order and would like to confirm if it is valid. If the order cannot be fulfilled, I would appreciate an explanation regarding the validity and the financial status of your company, ensuring it is solvent or under bankruptcy protection. I am concerned about the reliability of online purchases and maintain a list of reputable and questionable companies for reference. Should your company be unable to fulfill the contract, I kindly request a cancellation of the order and a refund without any restocking charges since the item has not been dispatched. I understand the challenges businesses face due to the impact of Covid-19. However, I have encountered issues with dispatch orders from your company that do not result in actual delivery, which has led to confusion regarding the origin of the purchase. Additionally, I plan to educate myself on consumer protection and the role of organizations like the Better Business Bureau to safeguard buyers who may overlook subcontracting details like myself. Order Number: [redacted] Reason for Contact: Customer Request to Cancel Item: Gymax Power Lift Massage Recliner Fabric Sofa Chair with Remote Control Light/1WTMIO4U3MOO Sincerely, [Initials]

On May 23, [redacted], around 2:25-2:30 pm, I contacted Walmart at Polo Park in Winnipeg, Manitoba. While speaking with a female employee, I inquired about their operating hours and also asked if I, as a senior with health issues, could bring my caregiver along. Sadly, the employee responded inappropriately by yelling and arguing with me, exhibiting abusive behavior towards a senior. Despite expressing my disappointment, the manager, Robert, apologized on her behalf, but I refused to accept it. I informed Robert that I contacted the District Manager, Andrew Lowe, to address this matter. I have the right to escalate this issue to the Human Rights Commission or involve the media. It's concerning how this woman mistreated a senior, especially during this pandemic. I look forward to your response. Thank you, Mrs. N.C. at [redacted] Beverly Street, Winnipeg, Manitoba R3G 1V2. Phone: [redacted].

There has been unauthorized activity on my Walmart account. Yesterday, I was informed about and had an order canceled due to "unusual activity." However, today there was another charge made under my name but with a different address. I contacted the fraud department, and they advised me to report this directly to Walmart through the website. My details are as follows: I am Susan Soda residing at [redacted] - 81A Avenue, Surrey, BC. The charge was made from a different address. The notification I received mentions order [redacted]-[redacted] is set to arrive by Wed, Jun 2, for Susan Soda at [redacted] S Main St, Hillsboro, KS [redacted].

I placed an order online for an air conditioner with a delivery date of May 28. Unfortunately, the package was not delivered as scheduled, and I missed it because I was at work. The shipping company, Canpar, did not attempt to contact me or the building Superintendent. I only received an email notification from Wal-Mart 8 hours after the failed delivery. Contacting Canpar's customer service involved long wait times on hold. Despite being promised a call back with a new delivery date, I am still waiting for that. In the end, I had to go to the Canpar warehouse in person due to the lack of communication. This experience was incredibly frustrating, and I will not be ordering from Wal-Mart again. Canpar's disorganization is unacceptable, especially considering the length of the Covid-19 pandemic. I am seeking compensation for the inconvenience and the loss of a day's work spent trying to locate my parcel. Regards, P. Mitchell

On May 1, [redacted], I made a purchase on Walmart.ca, believing I was buying directly from Walmart. After the purchase, I discovered it was actually from a third party seller. The expected delivery date was May 27, but the shipping information only showed a label generated and awaiting pickup. On May 28, when I contacted customer service, I was informed the seller would contact me in 3 days, but that never occurred. After multiple calls to Walmart, they escalated the issue, leading to more delays each time due to weekends. It's been over a month, and I finally received an email from the seller with barely understandable English. Upon another call to Walmart, I was asked to wait an additional 3 days over another weekend for a potential refund. This is the second time a similar situation has happened, and I have decided not to order from Walmart.ca again. I will definitely share this experience with others to caution them about shopping on the site.

Hello, I purchased the Fantasy Pet Furniture Cat House on July 11, [redacted], for $79.07. Unfortunately, the carpet poles are falling apart already, and the carpet ones are not holding up either due to my cats pulling them apart. It seems like the cat house would be better with rope poles instead. I cannot afford to purchase a new one, and my house is a mess because of the carpet. I have heard others complain about the same issue. I hope this can be addressed. Thank you, Marilyn.