Walmart (Canada) Customer Service Issues

To the Director, Supervisor, or Store Manager Handling Customer Concerns, I have visited this store location numerous times with my elderly wife, both in our mid-sixties. Unfortunately, we have encountered overly aggressive front entrance greeters who insist on using an alcohol hand sanitizer that we are allergic to. As individuals with severe allergic reactions to certain lotions and creams, this situation could lead to serious health issues, especially for elderly patrons. I urge you to instruct all store employees to cease this practice and adopt a more accommodating approach towards customers. The current situation with the pandemic has already caused enough stress, and it's crucial to prioritize the well-being of all customers. As a dedicated researcher and publisher, I am well-informed about alternative ways to stay healthy during this time. It's time to put an end to these unnecessary practices. Thank you.

I visited the Walmart on Earl Grey in Ottawa. I purchased a $7 tank top earlier in the day, but my granddaughter mistakenly threw out the bag with the receipt. The store refused to exchange the $7 item without the receipt, claiming they only accept returns or exchanges with a receipt. They mentioned this policy changed due to COVID, leaving me feeling confused. Despite my request to speak with the store manager, they upheld the same response, referring to recent changes. The experience left me feeling embarrassed and falsely accused of attempting to leave with unpaid items. Despite checking Walmart's website, which still mentions exchanging without a receipt for a gift card, the in-store experience contradicted this. I hope to receive a gift card for the inconvenience caused. The manager's name is Amandeep. I felt unheard and disrespected during this encounter, contrary to Walmart's claimed excellent customer service.$email.

I recently purchased a 2-in-1 mop with microfiber and chenille, but unfortunately, it turned out to be a disappointment. The arm wouldn't stay extended, rendering the telescopic feature useless. It's frustrating to continuously invest in products that underperform and end up accumulating in my closet of cleaning supplies. I intended to use the mop to clean my walls, only to find out it couldn't fulfill its purpose. Now, I have to go through the hassle of returning it to Walmart after a long day at work, which involves a 30-minute drive. It's disheartening that reaching out to the company for assistance seems like a challenge, with no clear contact options available. I hope for better products in the future that actually deliver on their promises.

I recently bought a pair of "George" Brand pants and a George brand dress shirt for my father at Walmart, but they did not fit and needed to be returned. Despite having the original tags, I had misplaced the receipt. Upon trying to return the items on June 12, the store insisted on a receipt for the refund. They suggested using a VISA statement as proof of purchase, but the next day, another staff member said that wouldn't suffice. Unfortunately, during this back-and-forth, someone mistakenly took my buggy with the clothes. Now, I am left without a refund or the items to return. The pants were $20.00 and the shirt was around $15.00. Any guidance on how to resolve this issue would be greatly appreciated.

I wanted to share my experience using the online shopping website and their online purchases return policy. This marks the third time I have reached out regarding this issue. I made an online purchase on June 8th (order #[redacted][redacted]) for a gazebo with delivery and installation. After realizing it wasn't the product I needed, I tried to return it promptly but encountered issues with the website. Despite refreshing the page, the product didn't show up in my recent purchases for the entire workday. When I called customer service to rectify this, they explained a strict 30-minute refund policy and assured the charges would be removed. Although the initial charges disappeared, on June 23 I was surprised to see a new charge on my credit card for the same product. When I requested a refund, citing the technical difficulties, I was denied by both the customer service representative and the supervisor, Adiva. They mentioned the ongoing delivery as a reason for refusal. The lack of visibility of the purchased product in my account and the unexpected new charge are concerning. The rigid 30-minute refund policy and unhelpful customer service experience left me frustrated. I hope for a resolution and reconsideration of the refund policies, especially in cases of technical difficulties on the website.

I had a very disappointing experience with customer service at the store. I purchased an Evenflo manual breast pump for my wife, only to discover it was defective upon opening. The staff made me wait for over 30 minutes due to a meeting, and then offered to exchange it for a different pump, which was not in stock. I was even willing to pay more for a different brand, but received a vague response about possibly exchanging for a similar item. The assistant manager seemed to suggest they were making an exception for me, when in fact, the store's policy allows returns on defective items. Despite my baby needing proper feeding, they did not handle the situation well. I was dissatisfied with their customer service and felt frustrated. I hope the store can improve their policies and retrain their staff.

Dear Sir/Madam, I shopped at Walmart today and noticed I was charged twice for cherries on my account. I spoke to Walmart over the phone, and they asked me to return to the store to resolve the issue. Unfortunately, I don't have transportation and would need to take a taxi there and back, which is inconvenient. I still have my receipt with me, and the store details are as follows: Store [redacted] at [redacted] Major Mackenzie Drive E, Unit A, Richmond Hill, Ontario. The payment was made using a debit card, and the receipt number is TC4[redacted] 5[redacted] [redacted], dated 07/01/21 at 11:21:30. I am unable to visit this particular store due to the distance and lack of transport. Please advise on how I can obtain a refund. I appreciate any assistance in resolving this matter and returning the overcharged amount to my card. Thank you for your help and prompt attention to this issue. Regards, Lee Kam Chung

As a customer at Walmart Langford, I want to share my concerns about the lack of plus size fashion in the store. Despite visiting multiple times, I have found very limited options, mainly only pants in the plus size section. Before the renovation, there was more variety, but now it's disappointing. Given that Victoria only has Penningtons for plus size clothing, there is a real opportunity for Walmart to cater to this market. Many plus size shoppers, like myself, are eager to find summer clothes and more diverse options. I've spoken to other customers facing the same issue. I urge you to improve the plus size section and stock it more adequately. I'm willing to speak with someone to represent our demographic. Thank you for your attention. - Karen P.

I visited the Sarnia store on Friday, July 2, [redacted]. I bought a bottle of Centrum Select Essentials, [redacted] count, expecting it to be on sale as advertised. I couldn't find the [redacted] count version in the store. At the self-checkout, I inquired about the sale price, and both employees I spoke to said it wasn't the correct count for the sale. Unhappy with their response, I paid for the item and then went to customer service. The lady there acknowledged the mistake but didn't offer me the $4.32 price difference. I'm disappointed with the sparsely stocked shelves and the shift towards imported products rather than Canadian ones in the Sarnia store. This incident has made me consider shopping elsewhere going forward. I hope my feedback reaches someone who cares.

I'm a resident of New Westminster, BC. I selected the Queensborough location due to its easy access from the parking lot, store layout on one level, and efficient curbside pick-up service. However, with the food areas closed due to rodent issues, I had to go to the Walmart on 6th street. Accessing this store from the parking area is challenging with a steep escalator often out of service and a busy elevator. Despite placing a curbside pick-up order and receiving an email notifying me that my groceries were ready for pick-up, finding the curbside area in the parking lot was confusing without proper signage. After contacting the associate, I was informed they would arrive in 2 minutes, but it took 10 minutes. Eventually, I was advised to pick up my groceries at customer service, defeating the purpose of curbside pick-up. The delay was partly due to the busy elevator, and I believe using the freight elevator would expedite the process. Associates should be reminded to use the freight elevator for efficiency, and the staff handling curbside pick-up calls should promptly deliver orders to customers.

Order #[redacted][redacted] I had the worst customer experience ever with a bike carrier order. Despite the product supposedly supporting up to [redacted] lbs for our electric bikes, the package stated it only holds up to 80 lbs. Attempting to return it since June has been a challenge due to third-party involvement, even though we trusted Walmart. Multiple communications with Walmart and "Lots of Stuff" have not resolved the issue. Despite promises of a return label and pickup, nothing has occurred. Now, an escalation team is being started for the 7th time, which is frustrating. It's disappointing to feel scammed by "Lots of Stuff" and let down by Walmart. Requesting a full refund for the misrepresented item is reasonable, with shipping costs covered by the seller. Urgently seeking a refund.

I have experienced repeated profiling as a potential shoplifter by an employee working at the self-checkout at Walmart located on Baseline Rd. in Ottawa. This has occurred multiple times, most recently on Thursday, July 15th, [redacted], around 12:30 PM. During my weekly grocery shopping trips, the employee in question closely monitors my every move at the checkout, focusing solely on me even when other customers are around. She persistently questions whether I have scanned my larger items, causing me undue anxiety. I suspect that her behavior is driven by prejudice against my appearance; as a gay man with colored hair and tattoos, I feel unfairly targeted. I have decided not to patronize this Walmart branch anymore. However, I wanted to raise awareness about this issue in case other members of the LGBTQ+ community are facing similar mistreatment from this staff member. It may be beneficial for her to undergo coaching or sensitivity training to prevent further incidents.

I recently purchased Summer tops and leggings totaling $[redacted] from Walmart Canada's website. After receiving my order, I found that 5 items did not fit despite ordering the correct size. I contacted Walmart Returns to arrange an in-person return. Each item was returned with tags in place. During the return process, the customer service representative seemed to have mixed up the items I returned, resulting in a refund discrepancy. The receipt provided indicated a refund for 4 items instead of 5, with one of the items being incorrect. I realized this error after leaving the store. It appears that only 3 items were refunded through Paypal when I was assured 5 items would be processed. I am puzzled by this mistake and would appreciate assistance in resolving the issue. Thank you for your help. - Myriam C Strauss

I regularly shop at Walmart Supercenter located at [redacted] Eglinton Avenue East and used to enjoy good service and products. However, there has been a new practice of checking receipts in place, which I find somewhat embarrassing. While I understand the need to prevent shoplifting, the recent approach feels accusatory, especially when using the self-checkout and being questioned before leaving. It can be quite demeaning. My suggestion is either to trust customers more or to switch back to traditional checkout methods with more employees present. I hope Walmart may consider investing more in their staff rather than solely relying on self-checkout systems. Thank you.

On March 28, [redacted], during the COVID-19 pandemic, I bought some light bulbs from Walmart Supercentre Store #[redacted] in Camrose, AB. Due to lockdown restrictions, I couldn't return them immediately. Each time I inquired about returning them upon store visits, I was informed it wasn't possible due to COVID restrictions. I intended to return the bulbs once restrictions eased. However, on July 12, [redacted], when I tried to return them as restrictions were lifted, I was informed the purchase was too old for a return. I'm frustrated that Walmart didn't honor their previous assurance despite circumstances. When I contacted the head office, I left my details with Debbie, who wasn't from the relevant department. Despite her promise to forward my information, I never received any follow-up. When attempting to speak with the Store Manager, Ashook, on July 15, [redacted], my calls went unanswered, leading to four disconnections. I would appreciate a resolution, such as exchanging the bulbs for items of similar value. The store staff didn't propose this as an option. I hope for a prompt response to address this matter. Thank you for your attention. Sincerely, Wendy S.

I placed order #[redacted][redacted] on July 14th, [redacted], with a promised delivery date of August 4th, [redacted]. Today, I received an email from Walmart Canada informing me that my order has been cancelled without providing a reason. I have a couple of suggestions for Walmart, the world's largest retailer: 1. When orders are cancelled, customers should be informed of the reasons for cancellation as they cannot predict them. 2. In case of a cancellation, Walmart should be able to suggest similar products from their suppliers. I contacted customer service (India) for clarification, but they were unable to provide me with satisfactory answers, despite their polite approach. Customers not only expect but deserve transparent information from the largest retailer in the world. Thank you. R.P.

I visited Walmart Supercentre in Prince George, BC in a rush for a few food items like pie filling and powdered dream whip. Unfortunately, I couldn't find the items as there were no store employees in the food or produce section between 6:10-6:30 pm. When I approached five employees chatting by the cashier, they were not helpful when I asked for assistance, directing me to the greeting cards area instead. Frustrated, I decided to ask a fellow shopper in the baking section who kindly guided me to the products I needed. The cashier was efficient, but I was disappointed by the overall lack of helpfulness and knowledge displayed by the store employees. The decline in customer service over time at this Walmart location is evident, contrasting with my positive experiences at Save-On-Foods. As someone with 35 years of experience in human resources, I believe this store requires significant improvements in training, employee morale, and performance management. Wendy Schmidt

I had a disappointing experience today at the Walmart store on [redacted] 40 St NW in Edmonton, AB T5Y 3E7. I am a loyal customer who lives nearby and frequently shops at this store. I usually opt for self-checkout due to cashier issues, where items needing manual entry often cause delays. Despite no lines, choosing a cashier takes at least 15 minutes, so I prefer self-checkout for its speed and convenience with manual item entries. Recently, I bought a vacuum cleaner and faced long lines and had to remove the security tag myself after paying. Today, when I scanned a BISSELL carpet cleaner priced at $99.99 but was charged around $[redacted], a customer service representative named Navdeep refused the $10 discount for the price difference. After a disagreement, I requested to speak to the manager but had to leave without meeting them due to the delay. The consistently poor service from the employees has made me decide not to return to this location. Regards, Akhil.

Subject: Request for Refund due to Damaged Cans and Goods I am writing to request a refund for the following items that I received in my recent order via curbside pickup: - Dented Cans: Heinz Original Beans (20 cans), 1 Hunt's Tomato Paste ([redacted] ml), 1 GV Dark Red Kidney Beans, 1 GV NSA Diced Tomatoes, 3 GV NSA Chick Peas, 1 GV Tomato Basil Pasta Sauce, 1 GV 2% Evaporated Milk, 2 GV NSA Black Beans, 8 GV NSA Six Bean Medley - Damaged Bottle: Yellow Mustard 400gm - Incorrect Items: 2x 235ml Dijon Mustard, Plochman Ground Sweet Paprika 65 gram jar, PTI Coriander Powder (4 x 400gm) - Spoiled Produce: 2 Mouldy Garlic heads, 1 mouldy Red Onion, 2 Celery bunches with an unsanitary appearance, 2 bunches of badly smashed bananas I apologize for the delay in reporting these issues due to health concerns, and I want to emphasize the importance of receiving undamaged goods for consumption. We have been loyal customers of Walmart for the past 16 months and appreciate your prompt attention to this matter. Thank you, S. Beckerman

I visited your store today at the SmartCentres Hamilton Southeast location on August 10th, [redacted]. I purchased a wired keyboard from the electronics section, but upon connecting it to my computer at home, I noticed that several keys were not functioning. I returned to the store the same day only to encounter an unhelpful employee at the returns section. Unfortunately, I couldn't find any information regarding your return policy changes within the store. Despite requesting an exchange without my receipt, I was met with uncooperative service. With only two keyboards available in stock, the staff member didn't assist me in resolving the issue, so I decided to leave the faulty keyboard with her. As a long-time customer who has spent significant amounts at various locations, I am extremely disappointed with the quality of service and products. I regret to say that I am no longer inclined to spend any money at your store based on this negative experience.