Walmart (Canada) Customer Service Issues

I am disappointed with the customer service experience I encountered with Walmart regarding my issue. The phone number provided did not apply to my situation, and after several attempts to contact the appropriate department, I was given different numbers, leading to long waiting times and additional charges. This treatment is unacceptable, especially considering the senior community being affected by the construction alongside the Walmart. Despite speaking with Manager Palav and being promised a call back, I have not received any follow-up. This level of service is below the Walmart standard I am used to and left me feeling disregarded. It is disheartening that efforts are not equally directed towards addressing senior concerns as they are towards other matters. As of July 27th, my issue remains unresolved, and I have not heard back from the Store Manager.

On March 25, [redacted], I placed an order for 3 items. Unfortunately, I have not yet received one of the items, the "Projection light animated LED Projector" priced at $51.23 under order number [redacted][redacted]. Additionally, on April 7th, I ordered face masks for $55.66 with order number [redacted][redacted], which I also haven't received. Despite multiple attempts to resolve this with Walmart and the sellers, including requesting a refund, I have not had a successful resolution. I believe that Walmart should prioritize returning the money to the original payment method promptly. This prolonged wait for a refund is not the level of service I expected from Walmart. If this matter is not resolved satisfactorily soon, I may need to escalate it to the Better Business Bureau. Thank you. - Marjetka

Hello, I purchased a trampoline for my son in the first week of June. While the kids were playing, one of the poles got bent and broke. My 4-year-old son was nearly hit by the pole. Unfortunately, I misplaced the receipt. I would like to inquire about what can be done regarding this issue. I had spent $[redacted] plus tax on the purchase. I would sincerely appreciate it if a refund could be issued back to my debit card for the purchase amount. Thank you. Best regards, Sajida R.

I recently purchased a bag of Great Value sultana raisins from the Penticton Walmart. Unfortunately, I do not have the receipt as I live quite far from the store. Upon opening the bag this morning – which had not been previously unsealed – I was shocked to find it infested with small black ants, more ants than raisins. I had to discard the bag along with the ants. Due to being deaf, I cannot call the store to report this incident, but I urge someone to inspect similar products on the shelves. Given the current strain on the food and health authorities due to Covid, I hope Walmart will take the initiative to review their stock to prevent such issues from escalating. This experience has deterred me from revisiting the grocery section at Walmart for quite some time. I trust that the necessary steps will be taken to address this matter promptly. Thank you, M.L.

My family relies on Natur-a Rice Organic Fortified Vanilla beverage due to dietary restrictions. I used to buy it regularly at Wal-Mart, but now they have discontinued it, despite the company in St. Hyacinthe Quebec still producing it. This has been disappointing, especially since our local Loblaw's claimed there was no demand for it. However, I was purchasing all that Wal-Mart stocked, roughly a case every two weeks. I want to understand the reason behind Wal-Mart's decision to stop carrying it and I would like to see the product back on the shelves at the store in Gander. Please provide a genuine explanation rather than a standard PR response. - S.L. from Gander, NL

I have received my order #[redacted][redacted], but unfortunately, my device's screen has a scratch, the lens has a bubble, and the protective case is leaking around the lens. The protective case itself is also scratched. I have attached photos for reference. Despite multiple calls and complaints since May 21, [redacted], speaking to various customer service representatives and visiting multiple Walmart stores, I have not received any assistance. I am dissatisfied with the service I have received so far. I even tried contacting the camera company in China, but they redirected me back to Walmart. I have been advised to contact the action camera maker's company for help, but that did not resolve the issue. I kindly request someone to contact me at [redacted]. I simply want to return the product, which is still packed and unopened. Please assist me.

I have sent multiple emails with no response. I am in urgent need of picking up return labels (RS I believe) for two different orders that need to be returned. The order numbers are #[redacted][redacted] and #[redacted][redacted]. I mistakenly emailed the wrong Walmart initially and experienced a delay in getting the correct return labels. The items to be returned are a large red cushion and a runner/rug. I request two pick-up return labels. Despite the inconvenience, I find the quality of the products unsatisfactory and hope to have the return process expedited. Thank you for your assistance. Stay safe, Monique L. H.

I placed an online order and received a faulty ALLERGEN AND ODOR REDUCING AIR PURIFIER Model No. AC4200 on Sept 10th. I want to return it. The unit, along with an additional filter FLT4200, cost $[redacted].46 and was charged to my Visa. Despite carefully following the instructions, the purifier does not work. I asked a maintenance employee to help, but they couldn't fix it either. As a senior without a Walmart account, living far from Winnipeg stores, I kindly request for the item to be collected for return. My delivery confirmation number was [redacted][redacted]. My address is #[redacted], 20 Fort St, Winnipeg, MB, R3C4L3. Please address this issue promptly. Thank you, - L.M.

Hello, I wanted to address an order placed by my wife on your website for two chairs. The order number is [redacted][redacted], placed on Sep. 3 with an estimated delivery date of Oct. 7. Since there were no updates on the delivery, my wife reached out to your customer service. Surprisingly, she was informed that the order was canceled by your side without any explanation. She requested to have the order reinstated at the original sale price, but was told it could be reordered at a different price. This lack of transparency and willingness to rectify the situation is disappointing. She has been a loyal Walmart customer, but unless this issue is addressed satisfactorily, she is considering not shopping with your company in the future. Please take the necessary steps to resolve this promptly.

On September 20th, during my visit to your store, a sales associate approached me about upgrading my Walmart Mastercard to a World Mastercard if I had spent over $[redacted] since obtaining the card. After agreeing, I was supposedly approved for the upgrade. However, when I tried to make a purchase a week later, my old card was declined multiple times, causing unnecessary embarrassment as my balance was clear. Confusion arose when I learned that my original card had been canceled due to the new approval, putting me in a situation with two credit cards when I only wanted one. After contacting your credit office to activate my new regular card, I discovered I didn't qualify for the World card because of income and spending requirements that were not properly communicated during the application process. When attempting to address these issues with the store manager over the phone, I ended up in a mix-up speaking to another customer instead. This experience has left me frustrated and questioning the staff's credit knowledge and communication skills.

Hello, I am reaching out about order #[redacted][redacted]. I was instructed to pick up this item at Walmart in Rockland, ON. I collected it on [redacted]-10-02, and after getting home, I discovered it was not the item I had initially ordered. Instead of the correct item, I received a product I had purchased on Amazon with Prime delivery. I then visited Walmart in Rockland the following week, spoke to the pickup manager, and showed him the mistakenly received item along with my Amazon order. The manager informed me that he couldn't assist me and advised me to contact customer service. After reaching out to customer service, I was told to expect a response within 5 days. However, I have not received any update up to this date. It seems that no one at Walmart knows how to rectify this error. I kindly request either the delivery of the correct item I ordered or a refund for the purchase. Best Regards, Ilyas

I placed a grocery order on Oct. 25/20, but I no longer want it. I decided to cancel because Walmart sent me a code for $10 off a $50 order expiring on Oct 31/20, but I couldn't apply it at checkout. When I called customer service, they said there was no code on my account. This has happened to me three times now, and I'm frustrated with Walmart not honoring their discount codes. I just want to cancel the order and make sure my credit card wasn't charged. Thank you for addressing this promptly. - Marie Hillier

I recently contacted Walmart Customer Service and was informed that I will not be receiving Item Walmart [redacted]21 (ASL [redacted]) for another 4 to 5 days. I had previously requested to cancel the order and was advised to refuse the item upon delivery. The purchase was made on Nov. 05. I have reached out to ASL through email, addressing Brittany McVicar, to request that they do not deliver the item and return it to Walmart, as instructed by Walmart representatives during my multiple calls. I kindly asked for confirmation via email to proceed with a refund from Walmart. This whole purchasing experience with Walmart has been disappointing. Thank you. Neville Prashad.

Today, I visited the Westmount Walmart in Edmonton, AB to return some Christmas gifts I had purchased. I had two different transactions, one from yesterday at a different location and another today at Westmount. Due to family being unable to come down due to Covid-19, I decided to cancel my Christmas return. While near Westmount, I attempted to return the items and was only able to return a few items with the manager's assistance at 5 pm. A short lady with big grey hair wrongly accused me of having a short receipt and questioned why I shopped there and returned items from elsewhere, despite being a paying customer who spent $[redacted]. I found the interaction rude and felt uncomfortable. Additionally, there were issues with the self-checkout cashiers and door greeters approaching customers to grab receipts during the pandemic. This experience has led me to reconsider shopping at Walmart and I will be sharing my negative experience with others.

I am writing about an article I ordered online on Nov 28th with delivery scheduled for Dec 8th. I was surprised to discover that the item is stocked in the St. Vital location but was not allowed to pick it up the next day. Today, on Dec 1st, I did a test order and realized I could pick up the article on Dec 2nd. This discrepancy has left me puzzled. Why should I wait 10 days when I could have a quicker result, especially after Black Friday and Cyber Monday? It appears my shipment is coming from BC when it's just a 10-minute drive for a pick-up within 24 hours. I am disappointed with this unnecessary delay and would appreciate a reasonable explanation.

On November 21, [redacted], I placed an order with Walmart for several items. The order was split into four shipments. I have received three packages through USPS, but the fourth one was delayed due to damage. I received an email notifying me of the delay and to check back later for updates. The specific item missing is a 2-pack of Calgon Skin Silkening Bubble Bath in Lavender Vanilla (30 oz) that cost $7.94, but I only received one bottle in the fourth shipment delivered by Fedex. After Fedex informed me, I contacted Walmart, the shipper. My overall order number for this purchase is #[redacted]-[redacted], and the Fedex tracking number is [redacted]22. I kindly ask for assistance in resolving this issue promptly to receive the missing item that I have already paid for. Thank you for your help.

I experienced extreme disappointment while attempting to purchase a PS5 from your website. After successfully adding it to my cart and proceeding to the final step, the site froze. Upon reloading, I discovered the item was no longer available, despite being in my cart. It is disheartening to miss out on a purchase after diligently following the process. The system's inability to secure the item in my cart, only to have it taken by someone who arrived later, seems unjust. My interaction on your site has left me feeling let down and frustrated. Warm regards, C.N.

Order number [redacted][redacted]. I'm hoping for confirmation that my two items, the Hoover vacuum and Keurig coffee machine, are on track for delivery. They are both in stock at regular prices and I'd like to avoid canceling the order. I remain optimistic for a positive update. If possible, please provide a form signed by an authorized employee indicating I can pick up my items in-person at the LaSalle Walmart store. Thank you.

I placed an online order with order number #[redacted][redacted]. Although the status shows delivered, I didn't find the package at my doorstep when I returned home. I reached out to Walmart, and they suggested I check with my neighbors. Unfortunately, they don't have it either. Walmart said they would follow up with me in 48 hours after contacting the delivery service. However, it has been a few days, and I haven't received any updates. I have already made the payment for the order but haven't received the items. I am disappointed with the service and would appreciate a prompt response. Thank you, Gerilynn

Due to the current circumstances, my grocery shopping has been limited, and my husband has been doing most of it. Recently, I asked him to buy three blade roasts on sale from your store after seeing it in the flyers. Unfortunately, when he brought them home, I was disappointed to find a significant amount of fat in them, making it less desirable. Trimming the fat revealed that a large portion of the roast was actually fat, more than expected for the price. I've had better experiences with beef tenderloin sales from other stores, with better quality and savings. I wanted to share my dissatisfaction with the quality of the roast and suggest that the butcher should not hide excessive fat, making it misleading for customers. Thank you for addressing this matter.