Universal Studios Orlando Customer Service

Phone Number & Contact Info

Universal Studios Orlando's Best Phone Number

407-363-8000
Calls Customer Service·Most popular Universal Studios Orlando number
Q:

How do I talk to a live human at Universal Studios Orlando?

A:Press 4, then 2
Q:

Does Universal Studios Orlando offer 24 hour customer service?

A:Not at this number; hours here are 8:30am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Universal Studios Orlando Customer Phone Numbers

Guest Services

407-224-4233
Mon-Sun 8:30am-8pm EST · Press 3 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Universal Studios Orlando phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then 2

What are the hours and when should I call?

Universal Studios Orlando operates the call center for this 407-363-8000 phone number 8:30am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,059 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Universal Studios Orlando phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Universal Studios Orlando staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Universal Studios Orlando is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 2,059 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Universal Studios Orlando

In summation, the best day to call Universal Studios Orlando is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Universal Studios Orlando staffs the call center well on Tuesday.

Why Customers Call Universal Studios Orlando

If you have time to do a bit of reading before you call Universal Studios Orlando, we recommend you read over some of our problem-specific articles.

What are the opening hours of Universal Studios Orlando?

Universal Studios Orlando opens at 9:00 am, seven days a week. Closing times vary depending on the day and season. The park typically closes between 6:00 pm and 10:00 pm, with extended hours during peak times and holidays. It is important to check the official Universal Orlando website or contact guest services for the most up-to-date information regarding park hours. Additionally, guests staying at select Universal Orlando on-site hotels may enjoy early entry to the parks, allowing them access one hour before regular park opening.

What are the available options for transportation to Universal Studios Orlando?

There are several transportation options to reach Universal Studios Orlando. For those staying at partner hotels, complimentary shuttle services are provided. Visitors can also utilize ride-sharing services like Uber and Lyft, or taxis for a convenient door-to-door experience. Additionally, the Lynx public bus system offers routes that connect to the theme park. If driving, parking is available onsite for a fee, with close proximity to the park's entrances. For those residing in Walt Disney World Resort, a dedicated bus service known as Universal's Transportation provides transportation between both resorts. International visitors can take advantage of the Mears Transportation service which offers shuttle transfers from Orlando International Airport to the Universal Orlando Resort. With these various options, guests can easily access Universal Studios Orlando regardless of their preferred mode of transportation.

Are there lockers available to store personal belongings at Universal Studios Orlando?

Yes, lockers are available at Universal Studios Orlando for guests to store their personal belongings. These lockers can be found throughout the park and are a convenient option for safely storing items such as bags, jackets, or souvenirs. The lockers are available in different sizes, catering to the varying needs of visitors. To use a locker, guests simply have to select the appropriate size, pay the rental fee, and then they will receive a unique code to open and close the locker. Lockers can be rented for the duration of your visit, allowing you to explore the park without carrying around extra belongings. It is important to note that locker availability may vary and it is advisable to check the park map or inquire with a team member for specific locations and details.

Top Universal Studios Orlando customer service problems

Click the link above to get answers to just about any Universal Studios Orlando customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Universal Studios Orlando Customer Service Contacts

There are of course other ways to contact Universal Studios Orlando customer service besides the phone. Below we list the best ones, by medium.

Universal Studios Orlando Customer Help Desk / Web Support

universalorlando.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Universal Studios Orlando customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Universal Studios Orlando's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Universal Studios Orlando agent. This phone number is Universal Studios Orlando's best phone number because 12,354 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 407-363-8000 include Make a Booking, Cancel a Booking, Change a Booking, Refund, Complaint and other customer service issues. Rather than trying to call Universal Studios Orlando first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Universal Studios Orlando has 2 phone numbers. It's not always clear what is the best way to talk to Universal Studios Orlando representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Universal Studios Orlando. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Universal Studios Orlando. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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