Kaiser Permanente - California Customer Service

Phone Number & Contact Info

Kaiser Permanente - California's Best Phone Number

866-454-8855
Toll-free·Calls Customer Service·Most popular Kaiser Permanente - California number
Q:

How do I talk to a live human at Kaiser Permanente - California?

A:At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Q:

Does Kaiser Permanente - California offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Kaiser Permanente - California Customer Phone Numbers

Member Services

800-464-4000
Toll-free · 24 hours, 7 days · Press 4, then enter medical record number · Please briefly tell me the reason for your call.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kaiser Permanente - California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Here is how our research team describes the way the Kaiser Permanente - California phone system greets you: Request medicine for a positive COVID test: press 1; otherwise, stay on the line to speak with someone.
Below are some clips we've found from Kaiser Permanente - California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. Stay protected this winter with updated COVID vaccine recommended by CDC for members six months and older especially those sixty five and over, pregnant, or with medical conditions. Visit My Doctor online for the nearest location and hours for flu and COVID vaccines. Evisits are also available online and provide care for common symptoms COVID treatment, and RSV vaccinations. If you're calling for information about the flu, say flu information. For details about flu clinic locations, say locations. To continue with self-service appointments or other options, say continue. Main menu. Which would you like? I didn't get that. Say prescription refills or press one. Automated appointments or press two. You can also say staff member, or press zero. I didn't get that."
Excerpt from a call with Kaiser Permanente - California
Wednesday, January 3, 2024 3:12 PM

They may ask you to say or enter information

"Welcome to the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. Main menu. Which would you like? Say prescription refills or press one. Automated appointments, or press two.
You can also say staff member or press zero.
Please say or enter your medical record number."
Excerpt from a call with Kaiser Permanente - California
Sunday, May 26, 2024 7:01 AM

The first phone menu

"Welcome to the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. Main menu. Which would you like? I didn't get that.
Say prescription refills or press one.
Automated appointments or press two.
You can also say staff member, or press zero."
Excerpt from a call with Kaiser Permanente - California
Friday, May 24, 2024 3:08 AM

What are the hours and when should I call?

Kaiser Permanente - California operates the call center for this 866-454-8855 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 199 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kaiser Permanente - California is Sunday. The most busy day to call is Thursday, which averages 291% more phone calls by comparison. Again, this is based on a sample of 199 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Kaiser Permanente - California

In summation, the best day to call Kaiser Permanente - California is Friday.

Calling this Kaiser Permanente - California Customer Number

Christian Allen is the editor / author responsible for this content.
Jun 20, 2024

Calling Kaiser Permanente can be done seven days a week, and the chokepoint that's meant to keep people out actually doesn't do so. The automated system isn't very detailed, as its questions were quick and to the point. I was first asked for English or Spanish and chose English, at which point the system asked me to input my member number.

It added that I could say that I didn't have it, which I did. The system then said that was fine, but it would have to find another way to verify who I was. It then said it would need the Social Security number of the patient, and I refused to answer.

I expected that to be the end of the call, or for the system to try another option. Instead, the system immediately took me to a live person, connecting me in less than a minute. I chose to end the call at this point, as I did not wish to mess around with medical information because of the potential for HIPAA violations.

Overall, I thought this was a helpful system in many ways. The lack of a chokepoint seems concerning at first, but the system only directs you to a live person without the chokepoint rather than letting you in. As long as the representative is doing their job, bad actors attempting to steal data shouldn't be able to get in.

I also like that you can get a live person any day of the week. Health and insurance issues can pop up at any point, and having this number for assistance 24 hours a day, 7 days a week makes it easy to get assistance when something arises. A check of Kaiser Permanente's website confirms this number is intended for non-emergency situations at any time of day.

Based on this, I would use this number for assistance if needed.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Kaiser Permanente - California

If you have time to do a bit of reading before you call Kaiser Permanente - California, we recommend you read over some of our problem-specific articles.

What health insurance plans does Kaiser Permanente offer in California?

Kaiser Permanente offers a wide range of health insurance plans in California. They provide individual and family plans, as well as plans for small and large businesses. The individual and family plans include Bronze, Silver, Gold, and Platinum options, allowing individuals to choose the level of coverage that best fits their needs. These plans offer comprehensive medical, dental, and vision coverage, as well as access to Kaiser Permanente's extensive network of doctors, hospitals, and specialists. Kaiser Permanente also offers Medicare Advantage plans for seniors and Medicaid plans for low-income individuals and families. With their variety of plans, Kaiser Permanente aims to ensure that individuals and businesses in California have access to quality healthcare services.

What are the payment options for Kaiser Permanente plans?

Kaiser Permanente offers various convenient payment options for its plans in California. Members can choose to pay their premiums through online payment methods such as credit/debit card, EFT (Electronic Funds Transfer), or direct pay. They can also opt for automated monthly deductions from their bank accounts. In-person payments are accepted at Kaiser Permanente Medical Offices or by mail. For added flexibility, members can set up recurring payments for hassle-free premium management. Additionally, individuals eligible for financial assistance or subsidy programs can explore affordable payment options tailored to their needs. Kaiser Permanente strives to ensure a seamless and straightforward payment process, making it easy for members to manage their healthcare expenses.

Does Kaiser Permanente have a mobile app?

Yes, Kaiser Permanente offers a mobile app for its members. The Kaiser Permanente mobile app provides convenient access to various healthcare services and features. Members can securely view their medical records, lab results, and appointment details on their smartphones. The app also allows users to schedule appointments, refill prescriptions, and message their doctors directly for non-urgent concerns. Moreover, the mobile app offers virtual care options, enabling members to have video visits with healthcare providers from the comfort of their homes. It further includes health and wellness resources, symptom checker, and tracking tools for medications and appointments. With the Kaiser Permanente mobile app, members have a personalized and accessible approach to managing their healthcare needs.

Top Kaiser Permanente - California customer service problems

Click the link above to get answers to just about any Kaiser Permanente - California customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kaiser Permanente - California, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with sending medical records: "I need to have you guys send some papers over to my recruiter, like, my labs and stuff."
- From a call lasting 8m 45s , Apr 11, 2024 3:06 PM
Health concern: "I feel kind of funny right now is I feel like he wants to throw up."
- From a call lasting 9m 14s , Feb 21, 2024 4:18 AM
Assistance with changing PIN: "I need to change my PIN number for my line in."
- From a call lasting 25m 10s , Feb 12, 2024 3:50 PM
Scheduling new appointment: "I wanna see if I can make appointment scheduled with my new doctor."
- From a call lasting 6m 21s , Jan 31, 2024 10:32 PM
Missed phone appointment: "I've been waiting two days for this phone call, and obviously, it's not happening."
- From a call lasting 26m 3s , Jan 13, 2024 5:35 PM

More Kaiser Permanente - California Customer Service Contacts

There are of course other ways to contact Kaiser Permanente - California customer service besides the phone. Below we list the best ones, by medium.

Kaiser Permanente - California Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kaiser Permanente - California provides this option.

Kaiser Permanente - California Customer Help Desk / Web Support

As a last, sometimes only, resort- Kaiser Permanente - California customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kaiser Permanente - California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - California agent. This phone number is Kaiser Permanente - California's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-454-8855 include Contact support, Billing issue, ID cards, Find a provider and other customer service issues. Rather than trying to call Kaiser Permanente - California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Kaiser Permanente - California has 2 phone numbers. It's not always clear what is the best way to talk to Kaiser Permanente - California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kaiser Permanente - California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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