US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 15 mins (12m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
File ApplicationSchedule AppointmentCheck Application StatusRequest Replacement DocumentAsk for Immigration HelpA different issue
Get to a live person fastest: Press 1 for English, then 1, then 2, then 2. After the final 2, press # each time it prompts you to enter a number. You will need to do this three time.

Reasons customers like you called recently

Ya hice mi entrevista hace dos meses y me aprobaron mi green card, pero acabo de recibi...
2d ago
Good afternoon, I am the wife of a citizen of America, I am waiting for my green card a...
3d ago
I need a proof of not being in the US prior to ** years old. I first arrived to the US...
3d ago
I am a permanent resident with valid card. I need a statement saying that I have never...
5d ago
Lost my EAD card and I have seen many ways to try and fix this problem but I don’t want...
8d ago
I missed my appointment for my oath ceremony because the letter arrived to my house late.
9d ago
My last name is misspelled, and I want to know how can I correct it. I been calling but...
11d ago
My N-*** application got approved, I got my biometrics done, and ready to have an inter...
11d ago
I need know the status of the case It’s been * months no word or notification
11d ago
I want to know if I have to pay to extend my * month stay in the US, my b* visa is stil...
12d ago
I'm filling out the adjustment of status application for my wife. As far as joint owner...
15d ago
i want to ask some information on my I-***C
15d ago
Input * digit from text , went to this page , what do I do next?
16d ago
I need to know when I will receive my Green Card now it’s almost ** months for my appli...
18d ago
I was applying a green card but now it’s almost ** Months I didn’t get it I don’t know...
18d ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Phone number to dial
800-375-5283
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-6pm EST
Best time to dial
8:15am
Navigate phone maze to a human
Press 1 for English, then 1, then 2, then 2. After the final 2, press # each time it prompts you to enter a number. You will need to do this three time.
Average wait
12
Current wait
15
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
66%
Quality of help
75%
Customer votes
5,928
Information last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

This is US Citizenship & Immigration Service (USCIS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Citizenship & Immigration Service (USCIS) agent. This phone number is US Citizenship & Immigration Service (USCIS)'s Best Phone Number because 42,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-5283 include File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help and other customer service issues. The US Citizenship & Immigration Service (USCIS) call center that you call into has employees from California, Nebraska, Texas, Vermont and is open Mon-Fri 8am-6pm EST according to customers. In total, US Citizenship & Immigration Service (USCIS) has 2 phone numbers. It's not always clear what is the best way to talk to US Citizenship & Immigration Service (USCIS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

While 800-375-5283 is US Citizenship & Immigration Service (USCIS)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other US Citizenship & Immigration Service (USCIS) customers, is by calling their 212-620-3418 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via SCOPSSCATA@dhs.gov for Customer Service. If you think this information is inaccurate or know of other ways to contact US Citizenship & Immigration Service (USCIS) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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