The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.
People call USCIS for a range of reasons including:
Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.
Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.
There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.
Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:
Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.
Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.
The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:
Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.
Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.
If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.
Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:
This is US Citizenship & Immigration Service (USCIS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Citizenship & Immigration Service (USCIS) agent. This phone number is US Citizenship & Immigration Service (USCIS)'s Best Phone Number because 42,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-5283 include File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help and other customer service issues. The US Citizenship & Immigration Service (USCIS) call center that you call into has employees from California, Nebraska, Texas, Vermont and is open Mon-Fri 8am-6pm EST according to customers. In total, US Citizenship & Immigration Service (USCIS) has 2 phone numbers. It's not always clear what is the best way to talk to US Citizenship & Immigration Service (USCIS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-375-5283 is US Citizenship & Immigration Service (USCIS)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other US Citizenship & Immigration Service (USCIS) customers, is by calling their 212-620-3418 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via SCOPSSCATA@dhs.gov for Customer Service. If you think this information is inaccurate or know of other ways to contact US Citizenship & Immigration Service (USCIS) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).
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