TurboTax is a company that sells tax preparation software, online tax preparation and other services. As one of the best-known and respected online tax preparation and software companies in the country, it isn't surprising that TurboTax gets a lot of requests for customer support each and every day.
People call TurboTax for a range of reasons, including:
There are several things that you can do to help ensure that your call to TurboTax is handled quickly and professionally:
Research indicates that there are no patterns of complaints regarding TurboTax customer service online. This suggests that customers are generally satisfied with the level of support that they have received.
TurboTax customer service representatives can resolve most customer issues, including providing troubleshooting and technical support, assisting customers with choosing the type of tax return package best suits their financial situation, billing issues, checking on the status of a submitted tax return and assisting with things like hacked accounts or suspected identity theft.
TurboTax customer service representatives are not tax or legal professionals and they cannot provide advice on tax matters. They cannot mediate between you and the IRS or state tax authorities. They have no control over your tax return once it has been submitted to the tax authority and they are unable to expedite a refund.
If your computer or device is incompatible with TurboTax, a customer service agent may be able to suggest a workaround, but he or she cannot be responsible for completely resolving the issue with third-party products. You may need to contact the manufacturer or use a different device with TurboTax products.
If you are working with a tax professional through TurboTax, you are likely going to need to work with that individual regarding issues that you are having with their advice. Customer service representatives are not in a position to contradict the advice provided by a tax professional.
If you get off the phone with TurboTax and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
This is Turbo Tax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turbo Tax agent. This phone number is Turbo Tax's Best Phone Number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-777-3066 include Track My Refund, Can't Access Account, Refund a Charge, Missing Refund, Ask For Tax Help and other customer service issues. The Turbo Tax call center that you call into has employees from California, Texas and is open Mon-Fri 8am-5pm PST according to customers. In total, Turbo Tax has 2 phone numbers. It's not always clear what is the best way to talk to Turbo Tax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-777-3066 is Turbo Tax's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Turbo Tax customers, is by calling their 800-446-8848 phone number for their Intuit Support department. Besides calling, the next favorite option for customers looking for help is via 800-446-8848 for Intuit Support. If you think this information is inaccurate or know of other ways to contact Turbo Tax please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Turbo Tax.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Turbo Tax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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