Publisher's Clearing House Customer Service

Phone Number & Contact Info

Publisher's Clearing House's Best Phone Number

800-459-4724
Toll-free·Calls Customer Service·Most popular Publisher's Clearing House number
Q:

How do I talk to a live human at Publisher's Clearing House?

A:Just keep repeating "Representative" until you are transferred.
Q:

Does Publisher's Clearing House offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-11pm, Sat 8:30-5pm EST. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Publisher's Clearing House phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just keep repeating "Representative" until you are transferred.
Here is how our research team describes the way the Publisher's Clearing House phone system greets you: How can I help you?
Below are some clips we've found from Publisher's Clearing House's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Publishers Clearing House. The house where dreams come true. We'd love to make you a winner. Keep watching your mail or visit p c h dot com for more ways to win. And remember, at Publishers Clearing House, the winning is always free. Would you like to hear a list of our latest sweepstakes winners? A list of winners is available on our website at p c h dot com."
Excerpt from a call with Publisher's Clearing House
Tuesday, January 2, 2024 6:18 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Publishers Clearing House. The house where dreams come true. We'd love to make you a winner. Keep watching your mail, or visit p c h dot com for more ways to win. And remember, the winning is always free. The real Publishers Clearing House would never call or message any winner asking for payment taxes, or fees to collect a prize.
Would you like to hear a list of our latest sweepstakes winners?
To get you to the appropriate agent to assist you, we need to know the primary reason for your call."
Excerpt from a call with Publisher's Clearing House
Wednesday, May 1, 2024 1:13 AM

They may ask you to enter information with the dial pad

"Thank you. Please hold while I transfer you to a customer care representative for further assistance. Please note that calls may be recorded for quality assurance and training purposes. Thank you for calling Publishers Clearing House, and congratulations for being part of the President's Club.
Your call may be recorded for training and quality purposes.
To better assist you, please enter your eleven digit customer ID number or twelve digit order number followed by the pound sign."
Excerpt from a call with Publisher's Clearing House
Wednesday, February 28, 2024 12:32 AM

They may ask you to say or enter information

"You can say things like cancel my order, order status, sweepstakes, technical support, change my address, make a payment, or other reason."
Excerpt from a call with Publisher's Clearing House
Wednesday, May 1, 2024 1:13 AM

What are the hours and when should I call?

Publisher's Clearing House operates the call center for this 800-459-4724 phone number Mon-Fri 8:30am-11pm, Sat 8:30-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 272 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Publisher's Clearing House phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Publisher's Clearing House staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Publisher's Clearing House is Saturday. The most busy day to call is Monday, which averages 278% more phone calls by comparison. Again, this is based on a sample of 272 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Publisher's Clearing House

In summation, the best day to call Publisher's Clearing House is Thursday.

Why Customers Call Publisher's Clearing House

If you have time to do a bit of reading before you call Publisher's Clearing House, we recommend you read over some of our problem-specific articles.

What are the odds of winning the Publishers Clearing House sweepstakes?

The odds of winning the Publishers Clearing House sweepstakes vary depending on the number of entries received for each giveaway and the specific prize being offered. With millions of participants, the chances of winning can be quite slim. However, Publishers Clearing House is committed to awarding prizes and has a long history of doing so. Winners are selected randomly through a computer-generated process from all eligible entries received. Moreover, it is important to note that entering the sweepstakes is completely free, and no purchase is necessary to win. So, while the odds may be challenging, there is always a chance, and someone will ultimately be selected as the lucky winner of the life-changing Publishers Clearing House sweepstakes.

How does Publishers Clearing House select winners?

Publishers Clearing House selects winners through a two-step process: first, a random drawing is conducted from all eligible entries received during the promotional period. This ensures that every entry has an equal chance of winning. The drawing is overseen by an independent third-party organization to guarantee fairness and transparency. Second, if the number one randomly selected entry is confirmed and meets all eligibility requirements, that individual is awarded the prize. If not, a second-chance drawing is held to determine alternative winners. This process is designed to ensure fairness and integrity and has been in place for over 60 years. Publishers Clearing House is committed to providing equal opportunities for all participants and making dreams come true for those lucky winners.

What types of products does Publishers Clearing House sell?

Publishers Clearing House offers a wide range of products to customers. Our product catalog includes home and kitchen appliances such as air fryers, blenders, cookware sets, and cleaning tools. We also offer a variety of electronics and gadgets like headphones, speakers, tablets, and smartwatches. Additionally, we have a selection of health and beauty products including skincare, haircare, and makeup items. Customers can also find items for outdoor and leisure activities like camping gear, sports equipment, and gardening tools. We strive to provide a diverse range of products to cater to our customers' needs and interests. With our extensive product selection, Publishers Clearing House ensures there is something for everyone.

Top Publisher's Clearing House customer service problems

Click the link above to get answers to just about any Publisher's Clearing House customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Publisher's Clearing House, and their purpose. Are any of these similar to the reason you are trying to call?
Verify prize legitimacy: "I have a bunch of PCH people calling me and contacting me on Facebook saying I owe or I win money, and I wanna make sure it's real."
- From a call lasting 3m 37s , May 22, 2024 3:46 PM
Issue with received package: "I received a package from Publisher's Clearing House with the end partly open and a bill inside."
- From a call lasting 2m 21s , May 20, 2024 12:26 AM
Checking sweepstakes winner: "Want to talk to someone about a winner."
- From a call lasting 2m 56s , May 16, 2024 9:13 PM
Payment inquiry: "My payments are missing from my account."
- From a call lasting 3m 1s , May 13, 2024 9:39 PM
Verification of prize call: "I got a call from someone claiming to be from Publishers Clearing House with a prize notification number, just verifying if it's legitimate."
- From a call lasting 15m 14s , May 1, 2024 1:13 AM
Verifying a phone call: "I needed to check out something to see if it was you or not."
- From a call lasting 2m 45s , Apr 24, 2024 6:26 PM
Winning notification: "I got a phone call saying I won."
- From a call lasting 1m 51s , Apr 20, 2024 5:16 PM
Seeking confirmation of approval: "Received a notice, an approved notice."
- From a call lasting 1m 12s , Apr 19, 2024 8:39 AM
Payment inquiry: "I need to know my balance, what I owe you all, and I need to make a payment."
- From a call lasting 4m 36s , Apr 16, 2024 7:37 PM
Confusion with contact method: "I was contacted by text message, I'm not sure."
- From a call lasting 3m 5s , Apr 15, 2024 5:14 PM

More Publisher's Clearing House Customer Service Contacts

There are of course other ways to contact Publisher's Clearing House customer service besides the phone. Below we list the best ones, by medium.

Publisher's Clearing House Customer Email Addresses

pchservice@pchmail.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Publisher's Clearing House will reply our your email.

Publisher's Clearing House Customer Service on X (formerly Twitter)

twitter.com/pchdotcom - Customer Service
Use the link to connect with customer service through Twitter
Publisher's Clearing House, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Publisher's Clearing House Customer Service on Facebook / Messenger

Some customer service teams, like that of Publisher's Clearing House, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Publisher's Clearing House Customer Help Desk / Web Support

pch.custhelp.com - Customer Service
Customer service web page
As a last, sometimes only, resort- Publisher's Clearing House customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Publisher's Clearing House's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Publisher's Clearing House agent. This phone number is Publisher's Clearing House's best phone number because 20,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-459-4724 include Account Access, Refund a Charge, Missing Delivery, Cancel Account, Order a Magazine and other customer service issues. The Publisher's Clearing House call center that you call into has employees from New York and is open Mon-Fri 8:30am-11pm, Sat 8:30-5pm ET according to customers. In total, Publisher's Clearing House has 1 phone number. It's not always clear what is the best way to talk to Publisher's Clearing House representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Publisher's Clearing House. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Publisher's Clearing House. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Publisher's Clearing House Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!