TaxAct Phone Number

Calling TaxAct customer service faster by GetHuman

319-373-3600
Customer service
Current Wait: 24 mins (14m avg)
Hours: Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST; best time to call: 10:45am
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Reasons customers like you called recently

No problems just have issues when i use internet it never works out for me ! So i feel...
I haven't received our taxes yet we mailed them out around March *th by mail. We have t...
I need to know that my **** refund was sent correctly
I filed my **** taxes on **** w*the refund to be elec. dep. to my checking (like I do...
I cannot find my **** return that I filed * weeks ago both fed and state were accepted
I am just trying to see what account info I used for state refund
Stimulus refund is not on card and I'd like to know what the issue is
I need help filing my ****
I don't remember my username and password to login
I am trying to find out what happened with my tax return-- whether someone claimed me o...
My federal and state tax return arrived on a American Express serve card. I cant not ac...
Questions regarding my taxes
Finding my e file **** individual **** tax status.TaxAct has been paid $***.**.* Can no...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on TaxAct's Phone-Based Customer Care

TaxAct is an online tax preparation service. As a popular service that offers a very necessary function to millions of people, it isn't surprising that tax act receives many requests for customer service each and every day.

It should be noted that TaxAct provides services for individual and business taxes, as well as tax tools for professional accountants and tax preparers. As a result, there are some differences between the level of support and service provided for each group of TaxAct customers.

Why Do People Call TaxAct Customer Support?

People call TaxAct customer support for a range of reasons, including:

  • Help with setting up new accounts
  • Changing or canceling accounts
  • Troubleshooting and technical support
  • Billing inquiries
  • Tracking return submissions and refunds
  • Help with hacking or identity theft
  • Help with completion of tax returns

Best Practices for Calling TaxAct Customer Service

There are several things that you can do to help ensure that your call to TaxAct is handled in a quick and professional manner:

Make sure that you are calling the correct number. The company has several different products and divisions, and there are different numbers for the customer service departments of those divisions.

Before calling, make sure you have relevant documentation handy. This might include previous year's tax returns, order confirmations, correspondence from the IRS, correspondence from TaxAct regarding your request, screenshots, billing statements and other financial documents.

If you need help with using your online account, be in front of your computer or your device so that you can troubleshoot along with the customer service representative who takes your call.

Make sure you have pen and paper handy, or some other way of taking notes, so that you can keep a record of what happens during your conversation. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling TaxAct Customer Service?

There does not appear to be a pattern of complaint about the level of customer service provided by TaxAct. Online research does not uncover many complaints, and the same holds true for standard news media. This seems to indicate that the level of service provided by the company is satisfactory.

What Kind of Issues can TaxAct Customer Service Representative Resolve?

Customer service representatives can resolve a range of issues, including providing assistance with setting up, changing, and canceling accounts, providing technical support for using the site and software, researching willing disputes and providing guidance on contacting the IRS or state tax authorities regarding tax related questions.

What Can't Be Resolved With a Call to TaxAct Customer Service?

TaxAct customer service can't resolve all issues that customers may have. For example, if there is an incompatibility between your computer or device and the company's software or online interface the representative may be able to recommend a workaround, but ultimately cannot be responsible for completely resolving the incompatibility. You may need to use the service on a different device or computer.

Secondly, it's important to note that customer service representatives are not legally allowed to provide you with tax advice. If you are having difficulty making decisions regarding your taxes, you will need to contact a licensed tax professional or attorney who can provide you with help.

Finally, representatives are unable to expedite actions taken by the IRS or state tax authorities. Once you've submitted your return, for example, decisions about refunds are made by the tax authority. Information about the status of your return or the amount of a payment you must make will be made by the tax authority and TaxAct cannot address or change these decisions.

What Should You Do If You Have an Unsuccessful Call with TaxAct?

If you get off the phone with TaxAct and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may have options:

First, review the notes that you took during the call. It may be that there was an area of miscommunication or misunderstanding that derailed your conversation. Taking note of these areas can help you get things back on track with the second call.

Call back. Explain to the agent who takes your call at this is your second call about this matter and describe what happened during the first call. Then describe your desired resolution. This gives you and the agent a goal to work towards. Keep in mind that customer service representatives have different levels of training and experience and this new representative may be better able to understand your concerns and deal with your issue.

If you are unable to resolve your issue in a second call, try getting in touch with TaxAct in a different way. TaxAct does provide email customer service which would allow you to describe your issues in writing and also provides you with a written transcript of your communication with the company.

Customer Number 319-373-3600 - by the Numbers

Phone number to dial319-373-3600
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST
Best time to dial10:45am
Navigate phone maze to a humanPress 3
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication86%
Quality of help73%
Customer votes2,125
Information last updatedFri Jun 11 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

TaxAct's Best Toll-Free/800 Customer Phone Number

This is TaxAct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TaxAct agent. This phone number is TaxAct's Best Phone Number because 105,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 319-373-3600 include Recover Account, Rejected Return, Ask For Tax Help, Software Problem, Refund a Charge and other customer service issues. The TaxAct call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST according to customers. In total, TaxAct has 2 phone numbers. It's not always clear what is the best way to talk to TaxAct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting TaxAct - by phone or otherwise

While 319-373-3600 is TaxAct's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other TaxAct customers, is by calling their 319-373-4514 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 319-373-4514 for Technical Support. If you think this information is inaccurate or know of other ways to contact TaxAct please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for TaxAct.

What is GetHuman's Relationship to TaxAct?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TaxAct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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TaxAct Contact Info

Other Toll-free & Customer Numbers

Technical Support319-373-4514

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