Sears Member Services Phone Number

800-479-6351
Hold time now: 39 mins (avg 38)
Best time to call: 1:30pm
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 6
Sears's #1 Phone Number

Other customers got on the phone recently because:

I placed an order today and I received an email from you which started with "Hey Terry...
Case Number: ********Your decision to give me $***.** back is NOT acceptable. You have...
No received the item and Sears is not responsive
trying to call about my online order being delivered wrong ***-***-**** * not getting h...
I would like to exchange the mattress
Need to complain about technician sent to do my repair job.
I put a layaway on for Christmas all toys. Online layaway. * toys my grandchildren alre...
I need to get my **% off of my order number F****** that I placed today for $***.** my...
Refund and demage to my kitchen floor by delivery people and nobody seems interested on...
Brought merchandise from Sears and haven't received since December **
I was told by customer service that I will receive a **.** gift card instead of ** that...
I need blades for my sears*craftsman scroll saw, model number ********. They are the t...
We just had a second microwave delivered and it was damaged like the one in May...
Regarding Order * *********
Help me with my issue

Sears Member Services Phone Number 800-479-6351 - Info & Statistics

Phone number to dial800-479-6351
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMember Services
Call center hoursMon-Fri 8am-8pm EST
Best time to dial1:30pm
Navigate phone maze to a humanPress 6
Average wait38
Current wait39
Rank (among phone numbers)5
Rank (overall)5
Alternate methodsphone or email or facebook or web or twitter
Quality of communication60%
Quality of help71%
Customer votes4,140
Best phone number800-479-5899
Information last updatedTue Jan 14 2020 09:00:00 GMT+0000 (UTC)

Sears's 800-479-6351 Member Services Number

This Sears phone number is ranked #5 out of 8 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 800-479-6351 is to reach the Sears Member Services department for problems like Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 8 phone numbers and 12 different ways to get customer help. We've compiled information about 800-479-6351 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sears

Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Sears Member Services can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Sears's Member Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Sears's phone numbers against each other.

Contacting Sears in General

While 800-479-6351 is Sears's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-479-5899 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 60% score for their communication skills and a 71% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Sears.
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