Royal Mail Customer Service

Phone Number & Contact Info

Royal Mail's Best Phone Number

03457 740 740
Calls Customer Service·Most popular Royal Mail number

How do I talk to a live human at Royal Mail?

A:Don't press anything. Menu repeats once then goes straight to a human agent.

Does Royal Mail offer 24 hour customer service?

A:Not at this number; hours here are Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Royal Mail Customer Phone Numbers

Customer Service

Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST · Just wait ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Royal Mail phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything. Menu repeats once then goes straight to a human agent.

What are the hours and when should I call?

Royal Mail operates the call center for this 03457 740 740 phone number Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,668 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Royal Mail phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Royal Mail staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Royal Mail is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 2,668 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Royal Mail

In summation, the best day to call Royal Mail is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Royal Mail number, but it is also the day with the shortest hold times.

Why Customers Call Royal Mail

If you have time to do a bit of reading before you call Royal Mail, we recommend you read over some of our problem-specific articles.

What is Royal Mail's return policy?

Royal Mail's return policy allows customers to return items that were not delivered or were damaged during shipping. For undelivered items, customers can visit their local delivery office or arrange a redelivery through Royal Mail's website. If an item is damaged, customers must notify Royal Mail within 14 days of receiving it and provide evidence of the damage. Royal Mail will then assess the claim and provide compensation if applicable. To return items, customers should package them securely, attach the provided returns label, and drop them off at their nearest Post Office. It's important to note that certain items, such as hazardous materials, cannot be returned using Royal Mail. Customers should consult Royal Mail's website or contact customer service for specific return guidelines based on the type of item.

Can I ship internationally with Royal Mail?

Yes, Royal Mail offers international shipping services. Customers can easily send packages and documents worldwide through Royal Mail's trusted network. Whether it's sending an item to a friend or family member abroad or shipping goods for business purposes, Royal Mail provides various options to meet international shipping needs. Customers can choose from services like International Standard, International Tracked & Signed, International Tracked, International Signed, and International Economy. Each service has different delivery time frames and price points to cater to different requirements. Additionally, Royal Mail provides online tools, including customs information and tracking, to ensure a smooth and transparent international shipping experience.

How do I track an order with Royal Mail?

To track your Royal Mail parcels, visit the track and trace page or use the parcel tracking service. Find your tracking number in the shipment confirmation email or on the receipt

Top Royal Mail customer service problems

Click the link above to get answers to just about any Royal Mail customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Royal Mail Customer Service Contacts

There are of course other ways to contact Royal Mail customer service besides the phone. Below we list the best ones, by medium.

Royal Mail Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Royal Mail will reply our your email.

Royal Mail Customer Service on X (formerly Twitter)

@royalmail - Customer Service
Company Twitter feed
Royal Mail, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Royal Mail Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Royal Mail customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Royal Mail's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Royal Mail agent. This phone number is Royal Mail's best phone number because 16,008 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 03457 740 740 include Account Access, Track an Order, Refund a Charge, Missing Order, Missing Item and other customer service issues. Rather than trying to call Royal Mail first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Royal Mail has 2 phone numbers. It's not always clear what is the best way to talk to Royal Mail representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Royal Mail. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Royal Mail. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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