How Do I Cancel My MailChimp Account?
If you have finished running the marketing campaign you were doing through Mailchimp, then you may want to close your Mailchimp account. If your main concern about Mailchimp is the cost when you aren't actively running a campaign, there are other options you could use to save money. These options include pausing your account and purchasing Pay as You Go credits.
Mailchimp is an online marketing platform for small businesses. If your Mailchimp marketing campaign has run its course or if you no longer need Mailchimp's services for some other reason, it's easy to close your account.
Before You Close Your Account
After your account is deleted, all of your data will be removed from Mailchimp's system and can't be recovered. Before you close your Mailchimp account, back up any important data saved on it.
As an alternative to deleting your account and losing your data, you can pause it, which will stop monthly billing. You can then reactivate it when you are ready to start another marketing campaign. You can also switch to buying Pay as You Go credits if you don't want to be billed while you aren't actively using Mailchimp's services.
If you have an outstanding balance on your account, you will have to pay it off before you can close your account.
Closing Your Account
To completely close your Mailchimp account, just follow these instructions:
1. Go to Mailchimp's home page.
2. Sign into your account.
3. Click on the profile icon.
4. Click on Account.
5. Click on Settings.
6. Choose Delete Account from the drop-down menu.
7. Click on Permanently Delete This Account.
8. Click on Continue. You will be taken to an exit survey.
9. Take the survey. You will be given a chance to talk with customer service about options other than deleting your account if you choose Too Expensive as your reason for closing your account.
10. Enter your password.
11. Click on Permanently Delete. A confirmation pop-up will appear.
12. Type DELETE in the pop-up.
13. Click on Delete Your Account.
A confirmation message should appear to confirm that your account is closed.
If you need any help closing your account or if you have any questions, you can contact Mailchimp's customer service. There is no phone support, but there are email and help desk support options.
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