MailChimp Customer FAQ

There could be several reasons you're not receiving your 2-factor authentication code. Common issues include: your mobile device not having signal or an internet connection, your phone number being entered incorrectly, or your carrier blocking the message. Ensure your device is properly connected, double-check the number, and consider using an authenticator app as an alternative.

If MailChimp is telling you that you don't have an account, it's possible that you entered incorrect login credentials. Be sure to double-check your email address and password. You might also want to check your email inbox for any communications from MailChimp about changes to your account status. If the account was deleted, there would be a notification. Also, know that MailChimp accounts deactivated due to inactivity are irretrievable. Remember, account information is case sensitive, so be sure you're entering your details exactly as you registered them. If you've forgotten your password, use the 'Forgot Password' link to reset it.