MailChimp is an automated email and marketing service that is particularly well-known for its email list management services. As one of the oldest email mailing list managers in the world, MailChimp gets a lot of requests for customer service each and every day.
It should be noted that MailChimp provides different levels of customer support that depend on the kind of plan that a customer has purchased. Phone support is available to users who have purchased premium plans, while other plan levels receive chat and email support. Technical support is unavailable to those who use MailChimp's free plan.
People call MailChimp customer support for a range of reasons, including:
Here are some tips for quickly resolving customer service issues by phone with MailChimp:
Customers who are able to use MailChimp's phone-based customer service are generally happy with the service provided. It should be noted that phone-based customer service is only available to those who purchase MailChimp's most expensive service package, which costs significantly more than the company's other service offerings.
A MailChimp customer service representative can resolve most issues, including billing questions, technical support, making changes to accounts, canceling accounts, and addressing appeals of consumer complaints.
In some cases, a recipient of email from a MailChimp client may file a complaint with his or her ISP or email platform provider in addition to MailChimp regarding spam email. MailChimp customer service can't override the decision by an ISP, individual or private company to block email coming from MailChimp's servers or MailChimp's client.
If you get off the phone with MailChimp feeling frustrated, don't give up. There are still things that you can do to address your concerns.
You came here to see MailChimp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a MailChimp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact MailChimp anyways and help you with your issue. Over the last 18 months, 23,574 customers like you have come in search of a phone number for MailChimp and helped us confirm they don't have one. Common reasons that people try to call MailChimp customer support department include Technical support, Account Access, Password Reset, Recover Account, Refund a Charge and other customer service issues. Rather than trying to call MailChimp we recommend you tell us what issue you are having and then possibly contact them via email or web. Unfortunately, right now MailChimp doesn't have any phone numbers. It's not always clear what is the best way to talk to MailChimp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While MailChimp does not have a toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other MailChimp customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via firstname.lastname@example.org for Customer Service. If you think this information is inaccurate or know of other ways to contact MailChimp please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for MailChimp.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for MailChimp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Ticketmaster Phone Number page. Or our GEICO Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from MailChimp customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like MailChimp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.