How do I get technical support for My MailChimp account?
Email marketing is tricky enough. Don't waste your time trying to figure out you MailChimp problems on your own and instead get help from them. Here's how.
MailChimp is the leading email marketing service that allows you to send professional marketing emails, automated emails, and other campaigns. Today, more than 9 million people use MailChimp service to send business emails.
The company says that it sends approximately 600 million emails daily, thus helping both small and large business enterprises to reach their target audiences and grow.
MailChimp keeps all of your contacts in one place, sends automated messages based on customer behavior, targets users on social media, and even monitors customer behavior through advanced analytics to help you make informed decisions.
But, the big question is; how can you reach Mailchimp customer support when you experience a technical issue or want technical assistance on how to use some of the tool's features? Well, the good news is that you can contact MailChimp via phone or email depending on your subscription package.
How to Contact Mailchimp Technical Support
To access Mailchimp technical support, log in to your MailChimp account and go through the knowledge base to make an assistance request. Keep in mind that you must be logged in to your account to contact the support department. Once you are logged in, follow these simple steps to complete your request:
- Access any article in the knowledge base and find the "Technical support" section If your account is pro or premium, this section is labeled "Priority support."
- Once you are there, click/tap on "Contact support."
- Scroll down to the bottom of the page where you will find contact buttons. Click on either "Email us" to send an email or "Chat with us" to initiate a live chat with the support team.
PS: You need to keep in mind that if you are logged into your MailChimp account and you don't see the contact buttons, it means that your account doesn't include access to email and chat support. In this case, you will have to fill out the form provided and submit your query to the support team. It may take several days before they get back to you.
Contact Mailchimp via Twitter
If you have a free MailChimp account and you can't access technical support when you're logged in, the quickest and most reliable way of contacting support is to go on Twitter and send them a message.
If you need to know something quickly, simply head to Twitter and ask them any question. Alternatively, you can send them a direct message. This method works well, and it is always a great option for people with free accounts.
Contact Mailchimp via Facebook
If you don't like the idea of tweeting, then you can go their Facebook page and ask any question. Although it may take a few hours before you get a response, this method is still quicker than filling the contact form on the website. Just like Twitter, you can also send Mailchimp technical support team a direct message on Facebook, and they will respond promptly.
Where to Get Customer Feedback
The other place you want to look for valuable information regarding MailChimp services is in your list. Once you are signed into your account, go to your list and then go to the campaign that you've got the complaint on.
Once you locate the specific campaign, view its report. The customer you're referring to probably complained to Mailchimp separately, and if so, you are going to see them in the unsubscribe area.
When you click on this section, it will show you who unsubscribed. You may also see something in this section labeled as "abuse reports" that contains valuable information that will help you. We hope that this information helps you.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for MailChimp Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like MailChimp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get technical support for My MailChimp account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.