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MailChimp Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access MailChimp customer support.
Q:

How do I contact MailChimp customer service?

A:MailChimp does not have a customer service phone number, but you can contact them through X / Twitter or their website.
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does MailChimp offer 24 hour customer service?

A:Not by phone. But you can contact MailChimp 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact MailChimp Customer Service

There are other ways to contact MailChimp customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@Mailchimp - Customer Service
Use the link to connect with customer service through Twitter
24 hours, 7 days
MailChimp, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

mailchimp.com - Customer Service
Direct to human
24 hours, 7 days
As a last, sometimes only, resort- MailChimp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with MailChimp?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with MailChimp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Cancel My MailChimp Account?

If you have finished running the marketing campaign you were doing through Mailchimp, then you may want to close your Mailchimp account. If your main concern about Mailchimp is the cost when you aren't actively running a campaign, there are other options you could use to save money. These options include pausing your account and purchasing Pay as You Go credits.

Can I send personalized emails with MailChimp?

Yes, you can send personalized emails with MailChimp. MailChimp offers a variety of tools and features that allow you to personalize your email campaigns. You can use merge tags to insert dynamic content into your emails, such as your subscribers' names or any other information you have collected. Additionally, MailChimp allows you to create segments within your subscriber list based on specific criteria, enabling you to tailor your emails to specific groups of recipients. By utilizing personalization features, you can create more targeted and customized email campaigns to engage your subscribers and increase the effectiveness of your marketing efforts.

How do I get technical support for My MailChimp account?

Email marketing is tricky enough. Don't waste your time trying to figure out you MailChimp problems on your own and instead get help from them. Here's how.

Top MailChimp customer problems and solutions

Click the link above to get answers to just about any MailChimp customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this MailChimp Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 3, 2024

MailChimp is an automated email and marketing service that is particularly well-known for its email list management services. As one of the oldest email mailing list managers in the world, MailChimp gets a lot of requests for customer service each and every day.

It should be noted that MailChimp provides different levels of customer support that depend on the kind of plan that a customer has purchased. Phone support is available to users who have purchased premium plans, while other plan levels receive chat and email support. Technical support is unavailable to those who use MailChimp's free plan.

Why Do People Call MailChimp Customer Support?

People call MailChimp customer support for a range of reasons, including:

  • Questions about setting up their accounts
  • Technical support
  • Making changes to or canceling existing plans and accounts
  • Reporting spam or abuse
  • Appealing claims of spam or abuse
  • Billing questions and issues
  • Reports of hacking and account hijacking

Best Practices for Calling MailChimp Customer Service

Here are some tips for quickly resolving customer service issues by phone with MailChimp:

  • Make sure you are contacting MailChimp at the right time: According to its website, MailChimp offers phone support to premium members Monday through Friday.
  • Before starting a call, make sure you have relevant documentation in front of you. This may include your account number, correspondence from MailChimp about your account, screenshots of error messages or billing statements.
  • If you are calling about a technical issue, make sure you are in front of your computer so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling MailChimp Customer Service?

Customers who are able to use MailChimp's phone-based customer service are generally happy with the service provided. It should be noted that phone-based customer service is only available to those who purchase MailChimp's most expensive service package, which costs significantly more than the company's other service offerings.

What Kind of Issues can MailChimp Customer Service Representative Resolve?

A MailChimp customer service representative can resolve most issues, including billing questions, technical support, making changes to accounts, canceling accounts, and addressing appeals of consumer complaints.

What Can't Be Resolved With a Call to MailChimp Customer Service?

In some cases, a recipient of email from a MailChimp client may file a complaint with his or her ISP or email platform provider in addition to MailChimp regarding spam email. MailChimp customer service can't override the decision by an ISP, individual or private company to block email coming from MailChimp's servers or MailChimp's client.

What Should You Do If You Have an Unsuccessful Call with MailChimp?

If you get off the phone with MailChimp feeling frustrated, don't give up. There are still things that you can do to address your concerns.

  • First of all, if you are a premium member of MailChimp, you are entitled to phone-based customer support and, in fact, are paying extra for the privilege of being able to resolve issues over the phone. Keep this in mind as you work with MailChimp toward a resolution.
  • Second, if you took notes during your original call to MailChimp, review them. If you did not take notes, jot down what you remember from the call. This information can be helpful when working with other customer service representatives.
  • Next, call MailChimp back. The next representative you speak to might be in a better position to help you. This may be because he or she has had better training or more experience than the person you spoke to previously.
  • If your second call doesn't go well, try a different way of getting in touch with MailChimp, which may include using its live chat or email support. Both of these methods have the advantage of providing you with a written record of your conversations. This can be helpful if you have to escalate your case.
  • Because of the nature of MailChimp's phone-based customer service, a letter to MailChimp's corporate office may be in order if you find that phone-based representatives are unable to help you. MailChimp is a business that wants to keep its highest-paying customers happy, and company leadership should know about any issues you are having with its employees.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

You came here to see MailChimp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a MailChimp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact MailChimp anyways and help you with your issue. Over the last 18 months, 23,574 customers like you have come in search of a phone number for MailChimp and helped us confirm they don't have one. Common reasons that people try to call MailChimp customer support department include Technical support, Account Access, Password Reset, Recover Account, Refund a Charge and other customer service issues. Rather than trying to call MailChimp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now MailChimp doesn't have any phone numbers. It's not always clear what is the best way to talk to MailChimp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If MailChimp Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for MailChimp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from MailChimp customers like yourself.

GetHuman does not provide call center services or customer support operations for MailChimp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MailChimp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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