Royal Mail Customer Service

Contact Royal Mail & solve common issues

Use Royal Mail's Phone Number

Royal Mail's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Royal Mail. Below you will also find the phone and non-phone-based contact information we've gathered.

Royal Mail: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Royal Mail.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Royal Mail customer support problems.

Contacting Royal Mail customer support

Below you can compare and contrast the 5 ways to contact Royal Mail by looking at which ones are the fastest and which ones other customers recommend the most for solving Royal Mail customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Royal Mail across the following channels: Phone, Email, Web, Twitter.

Phone number / contactWaitVotes
03457 740 740
Customer Service
3 mins341
Customer Service
< 29.5 hrs267
Customer Service
86 mins4
Online Help at
Customer Service
< 2 hrs204
Customer Service
2 mins339

Recent reasons customers contacted Royal Mail:

They're redelivery page is not letting me pay and it's an urgently needed item. I have...
I have ordered a collection for an international delivery, and paid upfront for this di...
I sold an item to a customer and sent it by Royal Mail *nd class signed for and it show...
My parcel was meant to be delivered by *oclock guaranteed today its not arrived
I am waiting for post to arrive but it has not been delivered in my area RH** *UX.
Can I pay for the postal charge on receipt of a parcel sent to me on delivery?
Accidentally I put dpd parcel in Royal Mail box . I would like to locate my parcel, and...
Royal Mail have left a van outside of my address for * days now. It has not moved
Hello I instructed my delivery to be dropped outside my house and it wasn’t dropped.Thi...
** *** **** ** **** *** **
You have delivered my package today when I’d asked for *Nov. I have not moved in there...
I got a text claiming a parcel couldn't be delivered because of wrong details, asking m...

Help me with my issue

Does GetHuman work with Royal Mail?

GetHuman does not work with Royal Mail's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Royal Mail at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Royal Mail's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Royal Mail at a Glance

Royal Mail has no chat option
Royal Mail has 1 customer email
Royal Mail has 1 help forum
Royal Mail has 1 twitter handle
Royal Mail has no facebook page
Contact information overview

Answered on this page:

What are the maximum dimensions and weight for packages with Royal Mail?
What packaging materials are recommended for sending a package?
How do I track an order with Royal Mail?
Solutions to common issues

Contacting Other Companies

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