How do I track an order with Royal Mail?

In a nutshell: To track your Royal Mail parcels, visit the track and trace page or use the parcel tracking service. Find your tracking number in the shipment confirmation email or on the receipt

Jeff Whelpley is the editor / author responsible for this content.
May 1, 2024

Introduction

You can track your Royal Mail parcels by visiting the post office track and trace page or using its parcel tracking service. Royal Mail service lets you track Royal Mail deliveries in Great Britain and internationally. Keep reading to learn steps to track your parcel’s progress using Royal Mail tracking.

Find your tracking number

Your tracking number is important for monitoring your parcel's journey. You can find your tracking number in the shipment confirmation email sent by the sender or on your postage receipt. Check for terms, such as "barcode" or "reference" as they may also refer to your tracking number.

How do I track an order with Royal Mail? (Step 1)

Visit the Royal Mail Tracking Page

Once you have your tracking number, visit the Royal Mail website or use its mobile app to access the tracking page. Look for the field where you can enter your tracking number. Input your tracking number accurately and double-check for any typos before proceeding.

How do I track an order with Royal Mail? (Step 2)

Track Your Parcel

The latest delivery information about your parcel's status will be retrieved by the tracking system. Press the "Track" button to commence the tracking process. You'll discover live updates on the location and progress of your package.

How do I track an order with Royal Mail? (Step 3)

Receive SMS/Email Notifications

Royal Mail offers the convenience of SMS or email notifications to keep you informed about your parcel's delivery status. You'll receive messages at various stages of the delivery process, including when your parcel is scanned at the delivery office and when delivery is attempted.

Arrange Collection or Redelivery

If delivery is unsuccessful, Royal Mail will leave a "Something for You" card at your address. This card provides instructions on how to arrange collection or request redelivery of your parcel. Follow the guidance provided on the card to ensure a smooth resolution and receive your package without delay.

How do I track an order with Royal Mail? (Step 5)

Contact Royal Mail Customer Service (if needed)

To contact Royal Mail, go to the official Royal Mail website and click on "Help", then, press “Contact Royal Mail.” You’ll then see a list of help and support options. Alternatively, you can call the Royal Mail customer service hotline. Customer support will answer any questions or concerns you may have about your parcel’s delivery status or any other relevant matters.

Conclusion

Tracking your order with Royal Mail guarantees a smooth delivery experience. You can monitor your online purchases with ease. With Royal Mail's tracking service, you'll stay informed at every stage of the delivery process, from dispatch to doorstep.

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I track an order with Royal Mail?

Why does GetHuman Write How-to Guides for Royal Mail Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Royal Mail in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I track an order with Royal Mail? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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