What is Royal Mail's return policy?

Royal Mail's return policy allows customers to return items that were not delivered or were damaged during shipping. For undelivered items, customers can visit their local delivery office or arrange a redelivery through Royal Mail's website. If an item is damaged, customers must notify Royal Mail within 14 days of receiving it and provide evidence of the damage. Royal Mail will then assess the claim and provide compensation if applicable. To return items, customers should package them securely, attach the provided returns label, and drop them off at their nearest Post Office. It's important to note that certain items, such as hazardous materials, cannot be returned using Royal Mail. Customers should consult Royal Mail's website or contact customer service for specific return guidelines based on the type of item.