What should I do if my parcel is damaged upon arrival?

If a parcel arrives damaged, it is essential to take specific steps to address the issue effectively. First, the recipient should inspect the package and the items inside carefully. It is advisable to take clear photographs of the damaged parcel and its contents. This documentation may prove helpful if a claim needs to be filed. Next, the recipient should refer to the website of Royal Mail for guidance on reporting damaged items. Royal Mail typically provides detailed instructions on their current page regarding how to proceed in such situations. There may be specific time limits for reporting damage, so prompt action is important. If the parcel was sent using a service that includes insurance, the sender may need to initiate the claims process. It is also beneficial to retain any receipts, proof of postage, or other relevant documents related to the shipment. In summary, the recipient should document the damage, check the Royal Mail website, and follow the outlined procedures to ensure that the issue is resolved as quickly as possible.