Royal Mail Customer Service

Phone Number & Getting a Rep

Royal Mail Customer Service number

08457-740740
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Royal Mail number?

A:Just wait
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Royal Mail Customer Service?

A:The average hold time is 268 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Royal Mail customer service contact information

This is the #2 most popular Royal Mail phone number out of 2. Click above to go back to the main customer service number and other contact information, including Royal Mail email addresses, twitter handles, and live chat options.

More Royal Mail Customer Phone Numbers

Customer Service

03457 740 740
Main phone number · Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST · Don't press anything. Menu repeats once then goes straight to a human agent. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Royal Mail phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait

What are the hours and when should I call?

Royal Mail operates the call center for this 08457-740740 phone number Mon - Fri 8am-6pm, Sat 8am-1pm, Sun 9am-2pm GST. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,668 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Royal Mail phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Royal Mail staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Royal Mail is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 2,668 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Royal Mail is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Royal Mail number, but it is also the day with the shortest hold times.
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