PetSmart Customer Service

Phone Number & Contact Info

PetSmart's Best Phone Number

Calls Customer Service·Most popular PetSmart number

How do I talk to a live human at PetSmart?

A:Calling this PetSmart number should go right to a real human being

Does PetSmart offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-10pm EST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PetSmart phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this PetSmart number should go right to a real human being
In fact, much of this information on this page is superfluous because this PetSmart phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

PetSmart operates the call center for this 623-295-3583 phone number Mon-Sun 8am-10pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 258 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PetSmart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PetSmart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PetSmart is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 258 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call PetSmart

In summation, the best day to call PetSmart is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PetSmart staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call PetSmart

If you have time to do a bit of reading before you call PetSmart, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two PetSmart Accounts?

It is not possible to merge two Petsmart accounts. However, you can delete one of the accounts or change your email address to better manage your purchases and pet profiles. If you are still having trouble, contact customer service for help. You may also want to try using different devices for each account.

How Do I Unlock My PetSmart Account?

Petsmart allows customers to shop online for quality pet products, and it allows associates to conduct daily tasks online such as logging hours or checking benefits. Setting a strong password can help prevent the account from being compromised and locked in the future. Petsmart Solution Center can assist in unlocking an account.

How to Report an Issue with PetSmart Delivery?

When your Petsmart order is not what you expected, damaged or defective, or does not get delivered at all or on schedule, there are steps you can take. Within 30 days of delivery of damaged or wrong items, contact customer support for a replacement or refund. Customer support can also provide guidance on late or missing deliveries.

Top PetSmart customer service problems

Click the link above to get answers to just about any PetSmart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More PetSmart Customer Service Contacts

There are of course other ways to contact PetSmart customer service besides the phone. Below we list the best ones, by medium.

PetSmart Customer Help Desk / Web Support

petsmart.com - Customer Service
Use this link to submit your issue to them online
As a last, sometimes only, resort- PetSmart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PetSmart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PetSmart agent. This phone number is PetSmart's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 623-295-3583 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call PetSmart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PetSmart has 1 phone number. It's not always clear what is the best way to talk to PetSmart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PetSmart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PetSmart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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