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PetSmart Customer FAQ

Top Answers & How-to Guides

What is PetSmart's Phone Number?

The question we are asked most often is about how to talk to PetSmart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My PetSmart Account Number?

You can easily sign up for a PetSmart account by visiting the website and clicking on Sign In. Fill out the required fields and...

How Do I Unlock My PetSmart Account?

Petsmart allows customers to shop online for quality pet products, and it allows associates to conduct daily tasks online such...
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Recent PetSmart Customer Questions

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Delivery Issues

How Do I Complain to PetSmart About a Late Delivery?

Late PetSmart deliveries are a big hassles when you need pet supplies, but did you know you have several options to resolve the...
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What Should I Do When PetSmart Delivery by Usps Is Missing?

Placing online orders is a way of life and pet owners are no stranger to this. PetSmart adds to the experience by providing a...
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How to Report an Issue with PetSmart Delivery?

When your Petsmart order is not what you expected, damaged or defective, or does not get delivered at all or on schedule, there...
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Account Management

Where Can I Find My PetSmart Account Number?

You can easily sign up for a PetSmart account by visiting the website and clicking on Sign In. Fill out the required fields and...
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How Do I Unlock My PetSmart Account?

Petsmart allows customers to shop online for quality pet products, and it allows associates to conduct daily tasks online such...
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Is It Possible to Merge Two PetSmart Accounts?

It is not possible to merge two Petsmart accounts. However, you can delete one of the accounts or change your email address to...
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How Do I Transfer a Petsmart Gift Card to Another Account?

Transferring the balance of your Petsmart gift card to another account is a relatively simple process. Just be sure to have...
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Loyalty and Rewards

If I Don't Claim a Petsmart Gift Card, What Happens?

It may expire if you don't use a gift card within a specific timeframe. However, in most cases, the card will sit unused. The...
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What is the PetSmart loyalty program and how does it work?

The PetSmart loyalty program, known as PetSmart PetsHotel and PetSmart Treats, rewards customers with points on purchases,...
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Employment

What is the policy on returns for opened pet food at PetSmart?

PetSmart typically allows customers to return opened pet food within a 60-day window as long as it is in usable condition and...
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How can I apply for a job at PetSmart?

To pursue a job at PetSmart, one can start by visiting the PetSmart website and navigating to the careers section, which lists...
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Pet Services

Are there any vaccination requirements to use PetSmart services?

PetSmart enforces vaccination requirements for pets using their grooming, boarding, daycare, and training services to maintain...
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Does PetSmart offer pet training classes or services?

PetSmart does provide a variety of training classes for pets, covering topics from basic obedience to specialized skills....
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Are there any adoption events hosted by PetSmart?

PetSmart regularly organizes adoption events in partnership with local shelters and rescue groups, providing a great chance for...
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We look to the PetSmart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PetSmart issues reported to GetHuman

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