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What is the PetSmart loyalty program and how does it work?

Asked 5 months ago
The PetSmart loyalty program is designed to reward customers for their purchases and engagement with the brand, enhancing their shopping experience. This program is known as PetSmart PetsHotel and PetSmart Treats. When customers join this loyalty program, they typically earn points for every dollar spent on eligible purchases, both in stores and online. Once a customer accumulates a certain number of points, they can redeem them for discounts on future purchases, making it a valuable way to save money while buying essential products and services for their pets. Additionally, members have access to exclusive offers, promotions, and special events that are not available to non-members. These may include birthday rewards for pets, personalized offers based on shopping habits, and early access to sales. This not only helps customers get the most out of their shopping but also fosters a sense of community among pet owners. Joining the program is usually simple, as customers can opt in through PetSmart’s website or in-store. It is advisable to check the detailed terms and conditions of the program by visiting their official website, as rules and benefits may change over time or vary by location. This way, customers can stay informed about any updates that may enhance their overall shopping experience with PetSmart.
Answered Jul 13th 2025

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