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What is the policy on returns for opened pet food at PetSmart?

Asked 5 months ago
PetSmart has a fairly straightforward and customer-friendly return policy when it comes to opened pet food. Generally, PetSmart allows customers to return opened pet food, provided that the product is within the return window, which is usually 60 days from the date of purchase. It is also important that the product is accompanied by a receipt or proof of purchase, as this helps to facilitate the return process. The opened product must be in usable condition and should not be excessively damaged or contaminated. PetSmart aims to ensure customer satisfaction, so if a product is not meeting the needs or expectations for a pet, customers often have the option to return it for a refund or exchange. This policy is designed to help pet owners make the best choices for their pets, even if that decision means returning an item that was initially purchased. For specific details or any updates to the return policy, it is advisable to refer to the PetSmart website, where the most current information is available. This ensures that customers have access to the latest guidelines regarding returns, exchanges, and any other inquiries they may have.
Answered Jul 13th 2025

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