How Do I Complain to PetSmart About a Late Delivery?
Late PetSmart deliveries are a big hassles when you need pet supplies, but did you know you have several options to resolve the issue? The fastest way to solve this problem is to reach out directly to the carrier. UPS, FedEx, and USPS have tools for tracking and updating delivery preferences. Additionally, their websites are updated with any weather-related delays so customers can stay informed.
PetSmart is one of the most popular retailers, offering pet-related goods to pet owners. Although PetSmart features numerous brick-and-mortar locations, the chain also allows customers to shop for pet supplies online. Keep in mind that the famous pet store chain offers shipping options based on item weight and the customer's location. In most cases, PetSmart deliveries will arrive as scheduled. There may be cases when your Petsmart order is delivered late, however. Luckily, you have options to rely on if your item or items do not show up on time.
Reach Out To PetSmart
For delayed PetSmart orders, check your tracking status in your order history. You can sign in to your account using your email address and password, or use your order number and zip code to check the status of your order without signing in. You can call PetSmart customer service here; agents are available 24/7 to help customers with issues such as late deliveries.
Reach Out To The Carrier
Weather-related delays on the carrier's end are often unavoidable. USPS, UPS, and FedEx offer tracking services on their websites, and any weather-related delays are usually noted near the top of the web page. You can create a free account with these carriers' sites, but keep in mind there may be fees for making delivery changes. Signing up for tracking updates keeps you informed without having to call customer service. Additionally, tracking usually tells you the precise delivery time of your package and where it is throughout its delivery journey.
Additional Tips
There are rare occasions when a package receives a false scan and the status is changed to delivered while it's actually still in transit for a few more days. The best option would be to wait for the package to be delivered on time. Also, if you live in an apartment complex, check with the main office. Many delivery drivers want to make sure packages are delivered on time. Problems can be caused by a misprint of the receiver's address; leaving a parcel in the office is the best solution for busy delivery drivers.
You can resolve this by selecting your preferred shipping provider and making any necessary changes to the address while the parcel is in transit.
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