North Carolina Department of Revenue Customer Service

Phone Number & Contact Info

North Carolina Department of Revenue's Best Phone Number

877-252-4962
Toll-free·Calls Customer Service·Most popular North Carolina Department of Revenue number
Q:

How do I talk to a live human at North Carolina Department of Revenue?

A:Press 1, then 3.
Q:

Does North Carolina Department of Revenue offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

North Carolina Department of Revenue Customer Phone Numbers

Tax Assistance

877-252-3052
Toll-free · Mon-Fri 8am-5pm EST · Press 1, then 3. ·

Employer Garnishment

877-252-3252
Toll-free · Mon-Fri 8am-5pm EST · Press 1, then 3. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this North Carolina Department of Revenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 3.
Below are some clips we've found from North Carolina Department of Revenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the North Carolina Department of Revenue. For English, press one. If you previous filed a return with the department, entering your tax ID number will enable us to better assist you. If you are entering a Social Security number, press one."
Excerpt from a call with North Carolina Department of Revenue
Tuesday, March 12, 2024 8:25 PM

They may ask you to enter information with the dial pad

"Thank you for calling the North Carolina Department of Revenue. For English, press one. If you previously filed a return with the department, entering your tax ID number will enable us to better assist you. If you are entering a Social Security number, press one. If you are entering a federal tax please indicate your last filing status by pressing one for an individual return or two for a joint return.
Please provide your nine digit Social Security number.
Enter your digit using the"
Excerpt from a call with North Carolina Department of Revenue
Wednesday, April 3, 2024 8:16 PM

What are the hours and when should I call?

North Carolina Department of Revenue operates the call center for this 877-252-4962 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,806 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this North Carolina Department of Revenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like North Carolina Department of Revenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call North Carolina Department of Revenue is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 2,806 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call North Carolina Department of Revenue

In summation, the best day to call North Carolina Department of Revenue is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that North Carolina Department of Revenue staffs the call center well on Tuesday.

Why Customers Call North Carolina Department of Revenue

If you have time to do a bit of reading before you call North Carolina Department of Revenue, we recommend you read over some of our problem-specific articles.

How Do I Speak to a North Carolina Department of Revenue Representative?

If you need to speak to someone at the North Carolina Department of Revenue (NCDOR), you have several options. You can call customer service and be directed to a division within the department to handle the matter. You can also request a face-to-face appointment at a service center. Individuals can also mail a letter or form to NCDOR for matters that need attention.

Can I file my taxes electronically with the North Carolina Department of Revenue?

Yes, you can file your taxes electronically with the North Carolina Department of Revenue. E-filing is an efficient and convenient option offered to taxpayers. It allows you to submit your state tax return electronically through the department's secure online platform. By e-filing, you can expect faster processing times, accurate calculations, and quicker refunds. To utilize this service, you will need to meet certain eligibility requirements and provide necessary information such as your social security number, income statements, and deductions. The department provides free electronic filing options for both individual and business taxpayers. Additionally, e-filing also helps in reducing errors and carbon footprints associated with paper returns. Follow the instructions and prompts provided on their website to easily file your taxes electronically and simplify the tax-filing process.

How Do I File for an Extension on My Taxes with the North Carolina Department of Revenue?

If you need an extension on filing your North Carolina state income taxes, you can easily file for an extension online. If you received an automatic extension on your federal taxes, you get an automatic extension on your North Carolina taxes as well. You can also file for an extension because of being out of the country online.

Top North Carolina Department of Revenue customer service problems

Click the link above to get answers to just about any North Carolina Department of Revenue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to North Carolina Department of Revenue, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about tax balance: "I was trying to find out what is the balance I should owe still to the state of North Carolina?"
- From a call lasting 26m 31s , Apr 3, 2024 8:16 PM

More North Carolina Department of Revenue Customer Service Contacts

There are of course other ways to contact North Carolina Department of Revenue customer service besides the phone. Below we list the best ones, by medium.

North Carolina Department of Revenue Customer Help Desk / Web Support

dornc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- North Carolina Department of Revenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is North Carolina Department of Revenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a North Carolina Department of Revenue agent. This phone number is North Carolina Department of Revenue's best phone number because 16,836 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-252-4962 include Speak to an agent, Payments, File/Re-file Income tax, Refund status, Find my AGI and other customer service issues. Rather than trying to call North Carolina Department of Revenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, North Carolina Department of Revenue has 3 phone numbers. It's not always clear what is the best way to talk to North Carolina Department of Revenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for North Carolina Department of Revenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like North Carolina Department of Revenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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