Newegg is an online retailer of electronics, computers and peripherals. As one of the oldest and best-known online consumer electronics retailers, it isn't surprising that Newegg gets a lot of requests for customer service.
Why Do People Call Newegg Customer Support?
People contact Newegg customer support for a range of reasons, including:
Best Practices for Calling Newegg Customer Service
There are several things that you can do to help ensure that your call to Newegg customer service is handled quickly and professionally:
Call during business hours, which are Monday through Friday: 5:30 AM - 4:00 PM Pacific time.
In many cases, you will need to schedule a callback with Newegg. This means that you will select a date and time for a customer service representative to call you. Be sure that you have scheduled time to be available for your callback and, if necessary, cancel a callback by visiting the Newegg website.
When calling, make sure you have relevant information and documentation on hand. This might include order numbers, product serial numbers, billing statements, order confirmations, delivery tracking information or correspondence between you and Newegg regarding your order.
Have some way of taking notes during your call. These can come in handy if you have to escalate your case.
How do Consumers Feel About Calling Newegg Customer Service?
Newegg has a reputation for excellent customer service that prioritizes the customer. Consumers speak highly of the service they have received.
What Kind of Issues can a Newegg Customer Service Representative Resolve?
Newegg customer service representatives can resolve many different issues, including ordering concerns, answering questions about products, technical support, troubleshooting and looking into billing issues.
What Can't Be Resolved With a Call to Newegg Customer Service?
Newegg sells many third-party brands, so you might be required to work with those brands if your item is no longer covered under Newegg's return policy. If your product is still covered by warranty, you may need to deal with the manufacturer to get service for the item.
If the product you bought from Newegg is incompatible with other products that you already own, a Newegg customer service representative may not have many options for providing assistance. He or she might suggest a workaround, but the problem might be unresolvable and require you to replace the products you have with those that are compatible with each other.
What Should You Do If You Have an Unsuccessful Call with Newegg?
If you get off the phone with a Newegg customer service representative and feel as though he or she didn't answer your question or resolve your situation, don't fret. You may still have options for getting your concerns addressed.
First, review the notes you took during your call with Newegg customer service. You may be able to find an area of miscommunication or misunderstanding that contributed to the call being unsuccessful.
Next, call back or request a callback. The next agent that you speak to may have more training or experience and will be in a good position to resolve your issue. When you call back, explain that this is your second call and describe what went wrong with the first conversation. Next, explain the resolution you would prefer.
If a second call doesn't work, try getting in touch through Newegg's live chat option. This has the advantage of providing you with a transcript of your conversation which can be helpful in future discussions with Newegg about your issue. Newegg is also on most social media platforms and you may be able to reach out through these services.
This is Newegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Newegg agent. This phone number is Newegg's Best Phone Number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-390-1119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Newegg we recommend you tell us what issue you are having and then possibly contact them via phone or email or chat or web. In total, Newegg has 1 phone number. It's not always clear what is the best way to talk to Newegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-390-1119 is Newegg's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Newegg customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Wecare@newegg.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Newegg please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Newegg.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Newegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.