Newegg Customer Service Issues

My order number is [redacted]89 placed on December 3rd and scheduled for shipping on December 4th. The tracking number provided, BCEBP[redacted]YQ, shows as waiting for pick up. When attempting to check the seller "Memory selling monopoly," I received an error stating "seller not found." A complaint was sent to the seller, and they asked for patience and to wait a few more days, claiming the item is in the system. However, as of now, no updates are available, and I would like to cancel the order.

I purchased a TV stand, but the next day I found the original stand, and I no longer need the one I ordered from NewEgg. I spent two hours on the phone and online trying to cancel the order, but had no success. Three days later, I received a message that the order was shipping. I am frustrated that I have been unable to resolve this issue, as I have been unsuccessful in getting in touch with anyone to assist me.

I recently purchased an MSI laptop with a $[redacted] rebate using promotion #[redacted]. Can I also order a ream of plain white computer paper (8 1/2 x 11) from you? I will need a contact phone number for future reference. I am looking for paper with a brightness level of 92 or above. I plan to use my rebate for this purchase at Newegg, potentially buying two boxes if the price is right. My rebate check is expected within a week. Thank you, Dave.

I encountered an issue with canceling my order as it had already been shipped. When the package arrived, I intended to return the unopened item. However, upon reviewing the return process, I was shocked by the high fee of $15.42 to return an incompatible item from my hardware purchase totaling $64.94. The estimated return amount of $40.53 after deducting all fees means I would lose $24.41. This situation feels unreasonable, almost forcing me to keep an item due to the substantial return cost. Despite trying to reach out to Newegg's customer service, my call went unanswered, leaving me feeling frustrated and disappointed. As a loyal customer, this is my first negative experience with returning an item. The unfavorable return policy has made me rethink future purchases from Newegg to avoid such steep fees. I hope for assistance and resolution to this matter.

I have a few questions regarding the accepted payment methods. Can I use Visa Gift cards or only Visa credit or debit cards? Also, do you accept specific bank-branded Visa debit cards like the Regions Bank Visa Debit Card? I am looking to purchase a replacement PC motherboard soon and want to ensure I have a suitable payment method that you accept. Clarity on this would be much appreciated to avoid any issues with my purchase. Thank you for your assistance.

I have some important questions that I need answers to. I was wondering if your company accepts Visa Gift Cards or Regions Bank Brand Visa Debit Card for purchases. I am planning to make a purchase shortly after Christmas, and I want to ensure that I can use one of these payment methods. The information online has been confusing, so I am seeking clarification directly from you. Could you please provide me with clear answers to my payment method inquiries via email? I would greatly appreciate your assistance.

Order #[redacted]84 total was $[redacted].37 for an item that was not shipped. I received a refund of $[redacted].38, but Newegg Customer Service is helping to retrieve the remaining $69.99 from the seller. Even after notifying the seller not to ship the item, they have not released the shipping cost. I appreciate any assistance. Thank you, Chris Day.

I bought a refurbished ASUS Zephyrus laptop from Newegg. Upon receiving it, I encountered login issues with my Microsoft account. When attempting to login, it continuously stays on the loading tab and eventually shows an error message. I've tried logging in with both my main email and an alternate one, but neither is successful. Additionally, the laptop is having trouble launching certain apps and games. Order number: [redacted].

I purchased a graphics card from you on 3/3, and unfortunately, it was faulty and needed replacement. I paid a $30 shipping fee and waited over 3 weeks for the card to arrive, only to find out it didn't work. I contacted customer service to request a replacement, not a refund, and it seems like there was a misunderstanding as the process for a refund was initiated instead. This has caused a lot of frustration and inconvenience, especially since I need the card for a PC build for a customer. The situation has been mishandled, and I am disappointed with the lack of proper communication and service. I have been a loyal customer but the way this has been handled makes me reconsider future purchases from your company. The delay and additional costs caused by this error are unacceptable. I hope this feedback helps improve your customer service for others in the future.

I would like to inquire about the process regarding a graphics card I received that was defective and returned for a replacement. Despite indicating in all my communications that I required a replacement and not a refund, I discovered that the return process was automatically set up for a refund instead. I ordered the graphics card on 3/3 and paid a $30 shipping fee, only to receive a card that did not display any video signal. Upon reaching out to the seller, I emphasized the need for a replacement, not a refund. Unfortunately, it seems that the misunderstanding led to the return process being initiated for a refund instead of a replacement. Now, I am left without the Radeon 5700XT card I initially purchased, awaiting a partial refund while the price has significantly increased. The situation has caused delays in my PC build for a customer, and I am frustrated by the lack of attention to my request for a replacement. This experience has left me disappointed and considering sharing my ordeal on social media to warn others in the IT and PC community about the challenges I faced. I am disheartened by the customer service received and the need to potentially spend more on a card due to the pricing changes.

I purchased an Amd Radeon RX5700XT graphics card on 3/16/[redacted]. Despite paying a $30 shipping fee for a month-long delivery, the product arrived in a non-original box. Upon attempting to install it, the card failed to produce a video signal. After trying on multiple motherboards without success and insisting on a replacement instead of a refund, the seller continued to offer a refund despite my repeated requests for a replacement. I have transcripts of all conversations, including Newegg customer service confirming the faulty item was returned. I am disappointed as I now have to go through the process of purchasing another card due to the seller's insistence on a refund instead of a replacement, even after accusing me of damaging the product.

I am a seller on Newegg.com. I have been attempting to contact the relationship manager, Andy, for the past three days via email without any response. Our Seller ID is AJ63, and the RMA number is [redacted]40 for Order #[redacted]32. The customer has agreed to keep the product in exchange for a 40% refund. I am unsure how to proceed with submitting this refund as the courtesy refund option does not seem to be the right choice. Any assistance or guidance on how to move forward would be greatly appreciated.

I recently purchased a new computer, but it was mistakenly sent to my old address despite my efforts to correct it before shipment. After contacting customer service and updating my profile with the correct address, I received a message supposedly from Newegg's claims team stating they would send a new computer once the correct address was added. However, when I contacted customer service again, they denied sending such a message and stated that they would not be sending a replacement computer. Message I received: Hello Charlie, We apologize for the address mix-up. We will arrange for a new computer to be delivered to you. Please ensure your correct shipping address is updated in your profile for us to proceed with the new order. Newegg claims team (EG)

Hello, I have been trying for the last two days to obtain an invoice to print. The system does not recognize my email address, and entering my order number ([redacted]19) or purchase order number (41-[redacted]) gives no results. I am frustrated that the site does not recognize me. It would be helpful to have a clear "invoice" option to click on for printing. Could someone please email me a copy of the invoice to reconcile my card? Thank you. ~ Janice A.

Good afternoon, I made a purchase on September 16 of 2 products, micro SD cards and an HP EliteBook laptop, on the Newegg website. The products were to be delivered to a courier in Miami, Florida, with payment made via credit card. One of the products arrived successfully, but the main item, the HP EliteBook laptop, has not been delivered yet. I am unable to access my account using my email [redacted] and despite reaching out to the Newegg help center twice, I haven't received any assistance. I kindly request help in restoring access to my [redacted] email account and an update on the delivery status of the HP EliteBook laptop as per the attached invoice. This has been a frustrating experience as a first-time user of a website other than Amazon for purchases. I look forward to receiving a prompt and positive resolution to my concerns. Thank you.