What should I do if I receive a defective item from Newegg?

If a customer receives a defective item from Newegg, the first step is to review the return policy associated with the product. Newegg typically provides a return window, often ranging from 30 to 45 days from the date of the purchase. It is essential to ensure that the item returned is eligible under the specified return conditions. Once the return policy has been confirmed, the next step is to initiate the return process. This usually involves logging into the Newegg account associated with the purchase, locating the order in question, and following the instructions to start a return or exchange. This process may include printing a return shipping label, which is often provided through their order management system. When shipping the defective item back, it is advisable to package it securely to prevent any further damage during transit. In some cases, customers may also wish to contact the Newegg customer service team for assistance with the return process or to discuss possible alternatives, such as an exchange or repair, depending on the situation. Information about their customer service options can typically be found on the current web page. This can help ensure that the issue is resolved in a timely manner and that the customer can receive a satisfactory outcome.