Lucky Brand Customer Service

Phone Number & Contact Info

Lucky Brand's Best Phone Number

866-975-5825
Toll-free·Calls Customer Service·Most popular Lucky Brand number
Q:

How do I talk to a live human at Lucky Brand?

A:Calling this Lucky Brand number should go right to a real human being
Q:

Does Lucky Brand offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-midnight EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lucky Brand phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lucky Brand number should go right to a real human being
Below are some clips we've found from Lucky Brand's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Lucky Brand. For quality and training, training purposes, this call may be monitored or recorded.
To place a new order, press one.
For an existing order or return, press two.
For questions about gift cards, press three.
For store issues or concerns, press four.
For all other inquiries, press zero or stay on the line."
Excerpt from a call with Lucky Brand
Thursday, February 22, 2024 8:55 PM
In fact, much of this information on this page is superfluous because this Lucky Brand phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lucky Brand operates the call center for this 866-975-5825 phone number Mon-Fri 8am-midnight ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lucky Brand phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lucky Brand staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lucky Brand is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Lucky Brand

In summation, the best day to call Lucky Brand is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lucky Brand staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Lucky Brand

If you have time to do a bit of reading before you call Lucky Brand, we recommend you read over some of our problem-specific articles.

Can I use my Lucky Brand coupon or discount code online?

Yes, Lucky Brand allows customers to use their coupons or discount codes for online purchases. When shopping on the Lucky Brand website, simply enter the coupon or discount code during the checkout process. The discount will then be applied to the total purchase amount. Keep in mind that some coupon or discount codes may have specific terms and conditions, such as an expiration date or minimum purchase requirement. It is recommended to carefully review these details before applying the code. Lucky Brand frequently offers promotions and discounts, so customers are encouraged to sign up for their newsletter or follow them on social media to stay updated on the latest deals.

Top Lucky Brand customer service problems

Click the link above to get answers to just about any Lucky Brand customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lucky Brand, and their purpose. Are any of these similar to the reason you are trying to call?
Applying discount code: "I was wondering why I didn't get my extra twenty percent off when placing my order."
- From a call lasting 9m 10s , Mar 18, 2024 5:32 PM
Return label for wrong item: "My daughter ordered me a sweater, and it's the wrong color. Now there's you guys send return labels?"
- From a call lasting 56s , Feb 22, 2024 8:55 PM

Conclusion and closing notes

This is Lucky Brand's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lucky Brand agent. This phone number is Lucky Brand's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-975-5825 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lucky Brand first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Lucky Brand has 1 phone number. It's not always clear what is the best way to talk to Lucky Brand representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lucky Brand. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lucky Brand. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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