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Lucky Brand Customer FAQ

Top Answers & How-to Guides

What is Lucky Brand's Phone Number?

The question we are asked most often is about how to talk to Lucky Brand customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I unsubscribe from your mailing list?

To unsubscribe from Lucky Brand's mailing list, look for an "unsubscribe" or "manage preferences" link at the bottom of their...

What are the benefits of creating an account on your website?

Establishing an account on Lucky Brand's website enhances the shopping experience by allowing order tracking, access to...
Ask any question you have about Lucky Brand customer service, get an answer now.
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Recent Lucky Brand Customer Questions

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Account Management

How do I unsubscribe from your mailing list?

To unsubscribe from Lucky Brand's mailing list, look for an "unsubscribe" or "manage preferences" link at the bottom of their...
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What are the benefits of creating an account on your website?

Establishing an account on Lucky Brand's website enhances the shopping experience by allowing order tracking, access to...
Read more

Do you have a loyalty program for returning customers?

Lucky Brand offers a loyalty program to reward returning customers with benefits like exclusive offers, discounts, and points...
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Returns and Exchanges

What is the return policy?

Lucky Brand allows returns within thirty days of purchase for unworn, unwashed items in original condition with tags. Refunds...
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Can I return items purchased online in-store?

Lucky Brand generally allows customers to return online purchases to physical store locations. Items should be unworn with...
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What is the return policy for defective items?

Lucky Brand offers a return policy for defective items that allows customers to either exchange or obtain a refund. Returns...
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Shipping Information

How long will it take to receive my order?

Delivery times for orders from Lucky Brand depend on the shipping method and destination. Generally, standard shipping takes...
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Do you offer international shipping?

Lucky Brand does provide international shipping, but the eligible countries can change. Customers should verify the latest...
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Can I track my order?

Yes, Lucky Brand allows customers to track their orders through a confirmation email that contains a tracking number. Logging...
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Payment Details

What payment methods do you accept?

Lucky Brand accepts various payment methods, including major credit cards and digital wallets like PayPal and Apple Pay. Gift...
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Can I use my Lucky Brand coupon or discount code online?

Yes, Lucky Brand typically allows the use of coupons or discount codes online at checkout. Customers should enter the code in a...
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Are there any limitations on the use of Lucky Brand coupons?

Lucky Brand coupons may have various restrictions, including time limits, product applicability, and the inability to combine...
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Product Information

What is your sizing guide?

Lucky Brand provides a comprehensive sizing guide to assist customers in selecting the correct fit for women, men, and...
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Do you offer gift cards?

Lucky Brand does have gift cards, allowing recipients to shop for stylish clothing both online and in stores. These cards...
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We look to the Lucky Brand issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lucky Brand issues reported to GetHuman
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