What is the return policy?
The return policy at Lucky Brand allows customers to return unworn and unwashed items within 30 days of the purchase date. Customers have the option to choose between a refund to their original payment method or store credit. Returns made with the original receipt and tags attached will be refunded at the original purchase price, while returns without a receipt may be eligible for store credit only. Additionally, final sale items, such as swimwear and underwear, are not eligible for return. To initiate a return, customers can either bring the item to a Lucky Brand store or mail it back using the pre-paid return label provided.
Answered May 3, 2024
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