Kodak Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Kodak customer support.

Kodak's Best Contact Information


How do I contact Kodak customer service?

A:Kodak does not have a customer service phone number, but you can contact them through live chat, their website, or Facebook / Messenger.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.

Does Kodak offer 24 hour customer service?

A:Not by phone. But you can contact Kodak 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Kodak Customer Service

There are other ways to contact Kodak customer service besides the phone. Below we list them by medium, from most to least popular.

Kodak Customer Service Live Chat

kodak.com - Technical Support
Customer service chat
24 hours, 7 days
support.en.kodak.com - Customer Service
Enter info then click "Start Chat"
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kodak provides this option.

Customer Support on Facebook / Messenger

facebook.com/kodak - Customer Service
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of Kodak, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

kodak.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Kodak customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Kodak?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Kodak, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is the warranty period for Kodak products?

The warranty period for Kodak products varies depending on the specific product. For most digital cameras, Kodak offers a one-year limited warranty. This warranty covers any manufacturing defects or malfunctions that may occur during normal use. Additionally, Kodak provides a 90-day warranty for accessories such as batteries and chargers. However, it is important to note that the warranty does not cover damages caused by mishandling, accidents, or unauthorized repairs. Customers are advised to consult the product manual or the Kodak website for detailed warranty information specific to their product.

Is there a Kodak loyalty program or rewards program available?

Yes, Kodak offers a loyalty program called "Kodak Moments Rewards" to reward its customers. By signing up for this program, customers can earn points on eligible purchases and activities, such as printing photos, creating personalized items, and participating in online promotions. These accumulated points can be redeemed for various rewards, including discounts on future purchases, free photo prints, gift cards, and exclusive offers. Additionally, members of this loyalty program gain access to special promotions and product previews. To join the Kodak Moments Rewards program, customers can simply sign up for a free account on the Kodak website or download the Kodak Moments app on their mobile devices.

Where can I purchase Kodak cameras and accessories?

Kodak cameras and accessories are available for purchase through a variety of channels. You can buy them directly from the official Kodak website, where you can explore a wide range of options and conveniently place an order online. Additionally, you can find Kodak products at various authorized retail stores both online and offline. Major electronic retailers, camera stores, and department stores often carry Kodak cameras and accessories in their inventory. It is advisable to check their websites or visit the nearest store to check product availability. Kodak products may also be available on popular e-commerce platforms, providing a convenient option for online shopping. Ensure to verify the authenticity of sellers and read customer reviews before making a purchase.

Top Kodak customer problems and solutions

Click the link above to get answers to just about any Kodak customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this Kodak Customer Number

Kodak is a technology company that manufactures photography-related products. Most of its consumer products are produced and supported by licensed branding partners, but there are some products that still made and supported by Kodak.

Unfortunately, Kodak does not provide phone-based support for its products. If you need customer support, you will have to request help through Kodak's online form.

Why Do People Contact Kodak Customer Support?

People contact Kodak customer support for a range of reasons, including:

  • Finding out where to buy Kodak products or accessories
  • Troubleshooting assistance
  • Learning about the features of a product
  • Asking questions about how to operate a product
  • Requesting service under a warranty

Best Practices for Contacting Kodak Customer Service

There are several things you can do to help ensure that your Kodak customer service request is handled quickly and professionally:

  • First, ensure that you are contacting Kodak about a product it supports. Some of its brands are supported by Kodak's licensed partners. Legacy products are often not supported and Kodak won't even answer your support request.
  • Scan relevant documents to submit with your request. Relevant documents might include order invoices, photos of your product, billing statements, correspondence between you and Kodak regarding your issue as well as screenshots from products that have an online or software component.
  • Include the name and, if possible, serial number or model number of the product you are contacting Kodak about.

How do Consumers Feel About Calling Kodak Customer Service?

Many consumers are unhappy with Kodak's failure to provide phone-based customer service. Still, it appears as though consumers are reasonably satisfied with the online support that Kodak does provide. There does not appear to be any patterns of negative consumer reporting online or in the news media.

What Kind of Issues can Kodak Customer Service Representative Resolve?

Kodak customer service representatives can resolve many common issues, such as questions about where a person can purchase Kodak products and accessories, questions about product operations and features, and inquiries about warranty coverage. In addition, a Kodak customer support agent can also assist with basic troubleshooting and can provide suggestions for fixing or adapting a product.

What Can't Be Resolved by Contacting Kodak Customer Service?

Kodak customer service cannot provide help for products that are now unsupported. If you have a product that is no longer supported by Kodak, you'll need to seek help from a local repair specialist.

If your Kodak product is incompatible with other hardware or software that you own, Kodak customer service may be able to suggest a workaround, but he or she won't be able to resolve the incompatibility.

What Should You Do If You Have an Unsuccessful Communication with Kodak Customer Service?

If your communication with Kodak customer service does not resolve your issue or answer your questions, don't give up hope: You may still be able to work with Kodak and achieve some satisfaction with your product.

First, review the response you received from Kodak. You may be able to identify an area of miscommunication or misunderstanding that contributed to your unsatisfactory interaction with Kodak.

Next, contact Kodak again. Explain that this is your second attempt at addressing this situation and that you are unhappy with Kodak's response. If you were able to identify a misunderstanding, describe it in your request.

If Kodak's second reply proves unhelpful, you may have to engage in some back and forth before you can get your situation resolved. You may, however, have other options. You could contact the retailer that sold you the Kodak product. The store manager may be able to provide assistance or advocate for you to Kodak.

A final option is to seek out support on third-party message boards and groups online. You may be able to connect with experienced Kodak product users who are able to answer your questions or provide suggestions.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

You came here to see Kodak's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Kodak agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Kodak anyways and help you with your issue. Over the last 18 months, 4,254 customers like you have come in search of a phone number for Kodak and helped us confirm they don't have one. Common reasons that people try to call Kodak customer support department include Technical Support, Account Access, Return an Order, Refund a Charge, Track an Order and other customer service issues. Rather than trying to call Kodak first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or facebook. Unfortunately, right now Kodak doesn't have any phone numbers. It's not always clear what is the best way to talk to Kodak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Kodak Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Kodak, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Kodak customers like yourself.

GetHuman does not provide call center services or customer support operations for Kodak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kodak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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